Partner Engagement Administrator
Ace Edu Institute
Business Administrator
Ardent
full-time
Posted on:
Location: Virginia • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SDLC
About the role
- Provide daily support to the Project Manager ensuring the documentation meets expectations and satisfies customer requirements.
- Document and analyze document requirements and work with customer, team, and other responsible parties to realize those requirements, resolve issues and address corrective actions.
- Manage the development of end user training materials and documentation to include user guides, quick reference guides and tutorials. Create and maintain all necessary documentation in accordance with the PHC Guidelines, SDLC, Standard Operating Procedures (SOP) and business system best practices.
- Responsible for supporting the documentation efforts of other team members to produce project artifacts.
- Responsible for maintaining relationships with other support teams (Development, Application Support, Networking) to be aware of changes that may impact documentation SOP’s.
- Review Change Requests (CRs) from application teams to ensure they meet organizational standards and requirements
- Aid team on responding to/routing of Service Desk Requests
- Monitor and respond to various team inbox correspondences
- Maintain Jira Sprint and Kanban boards
- Record meeting minutes and action items
Requirements
- Minimum of Bachelor's Degree
- Basic writing skills (write light documentation)
- 4 years of Atlassian experience (Jira & Confluence)
- Ability to work independently
- Ability to juggle work and reprioritize constantly
- Ability to work in somewhat fast-moving reactive environment
- Must be willing to step-up and assist team wherever needed
- Active CBP/BI or Top Secret clearance is highly preferred
- Due to the nature of the work we support, all candidates in consideration for this role must be U.S. Citizens willing to undergo the government issued background investigation process.
