Ardent

Client Engagement Manager – Project Manager

Ardent

contract

Posted on:

Location Type: Remote

Location: California • United States

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About the role

  • Leads the full lifecycle of client engagements and oversees design, development, and production of projects to ensure client specifications and deadlines are met
  • Act as a Client advocate – ensuring our internal project teams are aligned and able to prioritize deliverables
  • Adhere to Ardent’s project management standards and best practices, embracing flexibility where possible
  • Develop, maintain, and monitor progress reports, project plans, timelines and budgets with focus on attention to detail and client satisfaction — speaking up when deliverables are not in alignment with Ardent standards
  • Develop detailed project plan(s) to monitor and track progress
  • Ensure timely and efficient milestone handoffs internally and externally throughout project
  • Provide proactive status updates to team members, management and clients. Hold internal and external status meetings. Document and communicate decisions and actions from each status meeting
  • Manages people and vendor resources required for client engagements – reworking plans and prioritizing needs effectively with Resource Manager
  • Provide project support to participating internal and external talent
  • Develop purchase orders, track projects from purchase order through invoicing
  • Obtain client feedback and work through edits and revisions
  • Escalate any project changes that may affect scope, time, cost and or quality
  • Perform risk management to minimize project risks
  • Stay in tune with client needs, strengthening Ardent’s position as learning consultants
  • Travel locally to and from the client location as needed
  • Other duties as assigned

Requirements

  • Bachelor's degree or equivalent years of experience required
  • 5+ years’ experience as a client facing Project Manager; experience in the learning industry is a plus
  • Experience with Smartsheet, Microsoft Project or other project management tools
  • Competency in Microsoft applications including Word, Excel, and Outlook
  • Proven ability to manage budgets
  • Willingness to support clients across multiple timezones (EST, CST, PST)
  • High competence in project and client services management; able to embrace the flexibility and ambiguity needed in our client services environment
  • Effective client communications, including being confident having difficult conversations
  • Work creatively to manage project scope and changes by problem solving, identifying risks / issues and negotiating win-win solutions
  • Demonstrated ability to launch new client engagements and projects
  • Reporting on project success criteria / metrics, milestones, risks and issues – internally and with the client
  • Proven track record for successful delivery of projects and working cross-functionally across internal and external teams
  • Ability to be flexible in diving into project detail when necessary, while keeping the overall picture in mind
  • Demonstrated ability to be responsive with both verbal and written communication, while maintaining a strong sense of urgency.
Benefits
  • Equal Opportunity Employer: Come as you are. Ardent Learning is an equal opportunity employer.
  • Ardent embraces diversity and is committed to building an inclusive environment for all employees.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementbudget managementrisk managementprogress reportingproject planningclient engagementscope managementproblem solvingmetrics reportingvendor management
Soft Skills
client communicationflexibilityattention to detailnegotiationcreativityresponsivenessurgencyleadershipteam collaborationadaptability
Certifications
Bachelor's degree