Virtual Meeting Manager
Ardent
full-time
Posted on:
Location Type: Office
Location: Rockville • Maryland • United States
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Tech Stack
About the role
- Oversee daily operations of virtual and hybrid meeting platforms, including Microsoft Teams, Teams Phone, Zoom for Government, and conference room A/V systems.
- Schedule, test, and execute high-visibility meetings and large-scale events, including after-hours support as needed.
- Coordinate with stakeholders to resolve platform issues and support system administration activities.
- Maintain and update ServiceNow knowledge base articles related to supported meeting platforms.
- Ensure readiness, functionality, and reliability of conference room A/V equipment, including Teams Rooms, Zoom Rooms, displays, microphones, and cameras.
- Monitor and report equipment status, risks, and issues to leadership.
- Support and track SLA compliance related to virtual meeting performance, response times, and availability metrics.
Requirements
- Bachelor’s degree in Information Technology, AV/Telecommunications, or related field.
- Minimum of 4 years of experience managing enterprise virtual meeting platforms in a federal or large enterprise environment.
- Hands-on experience with Microsoft Teams (including Teams Phone), Zoom for Government, and hybrid/conference room A/V systems.
- Experience supporting high-visibility meetings and troubleshooting real-time collaboration issues.
- Strong organizational and communication skills with the ability to coordinate across multiple stakeholders.
- Active Public Trust Tier clearance (or ability to obtain).
Benefits
- Highly competitive benefits
- Professional development opportunities
- Exceptional culture that embraces flexibility, innovation, collaboration, and career growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft TeamsTeams PhoneZoom for GovernmentA/V systemsServiceNowSLA compliancetroubleshootingreal-time collaborationconference room equipmentevent management
Soft Skills
organizational skillscommunication skillsstakeholder coordinationproblem-solvingattention to detailtime managementteam collaborationadaptabilitycustomer serviceleadership
Certifications
Bachelor’s degree in Information TechnologyPublic Trust Tier clearance