Systems Engineer

• Analyze, diagnose, and resolve incidents related to the D365 platform
• Coordinate with the business users, and IT teams, to ensure timely and effective resolution of incidents and small enhancements, minimizing the impact on the business operations.
• Monitor and report on the incident management metrics, such as incident volume, severity, resolution time, and customer satisfaction.
• Document the incident details, root causes, and solutions, and maintain the incident management database and knowledge base.
• Provide incident management support for the D365 platform enhancements, upgrades, and migrations.
• Identify and implement preventive measures and best practices to reduce the occurrence and severity of incidents.
• Provide training and guidance to the business users and IT teams on the D365 platform functionality and incident management processes.
• Provide comprehensive support throughout the project lifecycle, from requirements gathering and documentation to testing, deployment, and post-implementation evaluation.

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