Vendor Servicing Product Manager
KeyBank
D365 Business Systems Analyst
Ardent Mills
full-time
Posted on:
Origin: • 🇺🇸 United States • Colorado
Visit company websiteSalary
💰 $86,200 - $114,916 per year
Job Level
SeniorLead
About the role
- Analyze, diagnose, and resolve incidents related to the D365 platform
- Coordinate with the business users, and IT teams, to ensure timely and effective resolution of incidents and small enhancements, minimizing the impact on the business operations.
- Monitor and report on the incident management metrics, such as incident volume, severity, resolution time, and customer satisfaction.
- Document the incident details, root causes, and solutions, and maintain the incident management database and knowledge base.
- Provide incident management support for the D365 platform enhancements, upgrades, and migrations.
- Identify and implement preventive measures and best practices to reduce the occurrence and severity of incidents.
- Provide training and guidance to the business users and IT teams on the D365 platform functionality and incident management processes.
- Provide comprehensive support throughout the project lifecycle, from requirements gathering and documentation to testing, deployment, and post-implementation evaluation.
Requirements
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field.
- 7+ years of experience in business systems analysis, incident management, or related role.
- Strong knowledge and experience with the Dynamics 365 platform, including Finance and Operations, Customer Engagement, and Power Platform.
- Strong analytical, problem-solving, and troubleshooting skills.
- Excellent communication, collaboration, and customer service skills.
- Ability to work independently and as part of a team.
- Ability to work under pressure and prioritize tasks.
- Certification in Dynamics 365 or ITIL is a plus.
