Client Service Manager

Arctiq

Client Service Manager embedded with one Arctiq MSSP client, overseeing security service delivery and stakeholder relationships. Translating client direction into guidance for technical teams and reporting security performance.

Posted 8/13/2026full-timeAlbany • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client relationships within an MSP or MSSP environment, with a strong focus on security best practices and effective communication. Capable of translating client needs into actionable guidance for technical teams while ensuring service delivery aligns with SLAs.

Highest-signal resume keywords

Client Relationship ManagementSplunk ExperienceCrowdStrike ExperienceSecurity Best PracticesCompTIA Security+ Certification

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Information Security EducationProblem-SolvingTroubleshootingService Delivery ManagementSecurity Awareness Training

Soft Skills

Excellent CommunicationInterpersonal SkillsPresentation SkillsAbility to Manage High-Expectation Stakeholders

Tools & Technologies

SplunkCrowdStrikeJiraArmis

Certifications & Qualifications

CompTIA Security+CISSPCISM

Industry Keywords

MSPMSSPIT SecurityService Level AgreementsSecurity Posture

Tech Stack

Tools & technologies

Splunk

About the role

Key responsibilities & impact

Serve as the primary, dedicated point of contact for the assigned client
Build and maintain a strong, trust-based relationship with a high-expectation client
Understand and anticipate client needs, priorities, and shifting expectations
Proactively identify and resolve client concerns before they escalate
Operate effectively and calmly under pressure in a demanding, fast-paced client environment
Ensure services are delivered according to agreed-upon SLAs
Monitor service performance and report on key metrics
Coordinate with technical teams to resolve client issues
Manage service delivery projects and implementations specific to the client's environment
Provide regular client updates on service performance, security incidents, and relevant developments
Prepare and deliver reports on security posture and trends
Translate client direction into clear guidance for the internal delivery team
Serve as the communication bridge between client stakeholders and Arctiq's technical teams
Help the client understand security risks and vulnerabilities specific to their environment
Provide guidance on security best practices
Facilitate security awareness training as needed

Requirements

What you’ll need

Education in Information Security or a related field, or equivalent experience
Proven experience working in an MSP or MSSP environment
Hands-on experience with Splunk and CrowdStrike; both are required
Excellent communication, presentation, and interpersonal skills
Demonstrated ability to manage demanding or high-expectation stakeholders
Prior experience managing client relationships, receiving and acting on direction, and translating direction for a delivery team
Strong problem-solving and troubleshooting abilities
Based in Albany, NY, or willing to relocate; relocation support provided
Candidates based elsewhere in the NY area must be available for regular travel to Albany
Preferred: CompTIA Security+, CISSP, or CISM certifications
Preferred: Familiarity with Jira
Preferred: Familiarity with Armis
Preferred: Experience in the IT/Security industry
Preferred: Experience coordinating with technical teams and managing timelines in a single-client, embedded model

Benefits

Comp & perks

Competitive salary and performance-based incentives
Outstanding health, dental, and vision insurance plans
Retirement savings plan with employer matching
Relocation assistance for candidates relocating to the Albany area
Professional development and training opportunities
Collaborative and inclusive work culture with opportunities for career growth