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Tech Stack
Tools & technologiesCloudGroovyITSM
About the role
Key responsibilities & impact- Serve as the lead administrator for Jira Software, Jira Service Management, and Confluence Cloud.
- Manage workflows, screen schemes, custom fields, permission models, notifications, issue security, project templates, and platform-wide configurations.
- Establish and enforce governance standards, naming conventions, and best practices to ensure scalability, audit readiness, and platform consistency.
- Administer user provisioning, licensing, and role-based access integrations with Microsoft Entra ID and SailPoint IdentityNow.
- Lead the configuration and continuous improvement of JSM Service Desk operations.
- Manage ITSM workflows for Incident, Change, Problem, Request, and Service Catalog Management aligned to ITIL standards.
- Support multi-channel ticket intake, including portal, email, and Slack integrations.
- Develop dashboards, reporting, and analytics for operational visibility.
Requirements
What you’ll need- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 7+ years of hands-on experience administering Jira Software, Jira Service Management, and Confluence in enterprise environments.
- Deep expertise with Jira workflows, automation, permissions, dashboards, reporting, and ITSM processes.
- Experience administering Atlassian Cloud environments, including security, app management, and user provisioning.
- Strong scripting and automation experience using Jira Automation, ScriptRunner (Groovy), REST APIs, and webhooks.
- Experience implementing ITIL-aligned ITSM processes including Incident, Change, Problem, and Service Request Management.
- Experience integrating Atlassian products with identity platforms such as SailPoint and Microsoft Entra ID.
- Strong communication and stakeholder management skills.
- Experience supporting regulated environments with audit and compliance requirements such as SOX, SOC 2, or NYDFS.
Benefits
Comp & perks- Health insurance
- Flexible work arrangements
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Jira SoftwareJira Service ManagementConfluence CloudITILJira AutomationScriptRunnerREST APIswebhooksITSM processesdashboards
Soft Skills
communicationstakeholder management
Certifications
Bachelor’s degree in Information TechnologyBachelor’s degree in Computer Science