Principal Architect – Autonomous Operations, Intelligence

Arctiq

Principal Architect guiding pre-sales technical efforts for Arctiq's Autonomous Operations & Intelligence. Leading customer engagements and developing industry-leading solutions across platforms and services.

Posted 5/11/2026full-timeRemote • Tennessee • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Identify Customer Needs
Lead discovery and qualification discussions with customers to identify their business challenges and technical requirements
Facilitate technical conversations to uncover customer needs and desired outcomes
Articulate complex technical concepts to both technical and non-technical stakeholders, translating business needs into potential solutions
Develop Industry-Leading Solutions
Generate industry-leading solutions and creatively assemble a portfolio of products and services to drive outcomes
Technically support sales conversations by answering product, architecture, and integration questions across Arctiq's portfolio
Collaborate with vendors and account teams to validate products and build accurate Bills of Material (BOMs)
Create comprehensive Statements of Work (SOWs) that effectively scope services for implementation
Estimate appropriate levels of effort and collaborate with engineering teams to align project expectations for successful delivery
Effectively design, price, and position managed services to sustain customer operations where appropriate. Coordinate with Arctiq’s managed services team to ensure alignment on outcomes.
Ensure Successful Delivery
Participate in project kick-off calls to ensure smooth transition from sales to service delivery
Maintain engagement with customers during service delivery to ensure continued alignment with desired outcomes
Build network within the company and bring in specialized team members for deeper expertise as required
Measure Results
Identify and track key success metrics for customer implementations
Evaluate project outcomes against customer expectations and business objectives
Assess financial outcomes for Arctiq and identify opportunities for improvement
Provide Thought Leadership
Stay current with emerging technologies and industry trends in Platform Engineering
Proactively engage with customers to share insights and identify potential value-added services
Apply a product mindset to platform solutions, focusing on user experience and continuous improvement
Recommend engineering systems and platform orchestration approaches that align with customer maturity levels
Educate customers on security and governance best practices within modern platform engineering
Build Personal Brand Alongside Arctiq
Contribute to marketing activities through customer workshops, webinars, and industry events
Represent Arctiq as a technical subject matter expert in industry forums
Maintain a broad technical understanding across all practices while developing deeper expertise in Platform Engineering disciplines
Build a network of relationships within customer organizations, Arctiq, and the partner community to effectively drive outcomes for customers and create financial success for Arctiq
Drive Organizational Improvement
Provide guidance and support sales teams on how to identify and prequalify opportunities within the Platform Engineering practice
Identify cross-selling opportunities during customer engagements
Provide feedback on internal processes and suggest improvements
Drive innovation within the organization
Identify skills gaps in service delivery teams and recommend targeted training opportunities
Provide technical mentoring and guidance to cultivate engineering talent
Contribute to internal knowledge sharing and communities of practice

Requirements

What you’ll need

In-depth experience in pre-sales technical roles, solution architecture, or consulting within technology services
Demonstrated and applied experience in establishing and delivering complex projects, showcasing a track record of successful implementations while continuously evolving approaches based on lessons learned and emerging best practices
Relevant certifications in cloud platforms, cloud-native technologies, observability, security, DevOps, and/or FinOps practices.
Ability to apply product thinking to technical solutions
Ability to communicate complex technical concepts clearly to diverse audiences
Strong interpersonal skills with the ability to build relationships at all levels
Proactive and strategic thinking with a customer-centric focus
Adaptability in a fast-paced environment with changing priorities

Benefits

Comp & perks

Outstanding health, dental, and vision insurance plans
Retirement savings plan with employer matching
Flexible work schedule and remote work options
Professional development and training opportunities
Collaborative and inclusive work culture with opportunities for career growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

solution architectureproject managementcloud platformscloud-native technologiesobservabilitysecurityDevOpsFinOpstechnical mentoringproduct thinking

Soft Skills

interpersonal skillsstrategic thinkingcustomer-centric focusadaptabilitycommunication skillsrelationship buildingproactive approachproblem-solvingcollaborationthought leadership

Certifications

cloud platforms certificationcloud-native technologies certificationobservability certificationsecurity certificationDevOps certificationFinOps certification