Concierge Security Engineer 3

Arctic Wolf

Concierge Security Engineer supporting customers' security services at Arctic Wolf. Creating partnerships and analyzing system data while mentoring junior analysts.

Posted 6/9/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSenior💰 A$93,000 - A$256,000 per yearWebsite

Tech Stack

Tools & technologies

CloudCyber SecurityFirewallsPython

About the role

Key responsibilities & impact

Creating and maintaining a partnership with our customers
Analyze log and system data
Interact with, and manage, internal and external stakeholders
Communicate, educate, and share information with non-technical people
Help our customers diagnose problems as well as support specific customer requests
Primary technical point of contact for our customers
Champion for our customers within the Arctic Wolf Team
Mentoring junior analysts with their technical and soft skills

Requirements

What you’ll need

3+ years in Information Security, Network Security, or Cyber Security
3+ years additionally as a Network Admin, System Admin, Cloud Admin, or similar is strongly preferred
Have a detailed understanding of Enterprise IT Security, including: Firewalls, Intrusion Detection, Antivirus, Content Filtering, and Proxies
Have an understanding of Enterprise IT Operations, including: Networking, Active Directory, LDAP, Windows Server, and Cloud Infrastructures
Analyze log and system data from the above list and other IT systems
Know how to use one or more scripting tools and languages such as Python, Bash, and Power Shell
Great writing and speaking skills
Excellent relationship building skills in a professional context
A positive “can-do” attitude
A willingness to learn and continuous self-improvement

Benefits

Comp & perks

Equity for all employees
Flexible time off and paid volunteer days
Training and career development programs
Comprehensive private benefits plan including medical, mental health, dental, disability, and value-added services
Robust Employee Assistance Program (EAP) with mental health service
Fertility support and paid parental leave
Superannuation Fund that Arctic Wolf pays into

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Information SecurityNetwork SecurityCyber SecurityFirewallsIntrusion DetectionAntivirusContent FilteringProxiesNetworkingActive Directory

Soft Skills

communicationrelationship buildingmentoringproblem diagnosiscustomer supportteam collaborationeducating non-technical peoplepositive attitudewillingness to learnself-improvement