Arctic Wolf

Deployment Project Manager

Arctic Wolf

full-time

Posted on:

Location Type: Hybrid

Location: Eden Prairie • Minnesota • United States

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Salary

💰 $60,300 - $175,500 per year

Job Level

Junior

About the role

  • As a Deployment Project Manager within Customer Success, work closely with Customers, Partners and our Security Services team to help drive implementation of the Arctic Wolf Services.
  • Create and maintain project plans, track customer requirements and translate customer/partner requests into project deliverables.
  • Assist Professional Services Engineers to manage technical project milestones for implementing Arctic Wolf services from close of sale through customer validated installation of service.
  • Work closely with our sales team to gather and document customer expectations and requirements to ensure successful deployments.
  • Be an advocate for positive change and improvement within the organization by identifying and communicating the compelling needs for change/improvement.
  • Facilitate and/or conduct meetings with clients to ensure project milestones are being hit.
  • Ensure quality standards and metrics are being consistently applied in the implementation of projects.
  • Weekly status updates for implementation Projects in progress.
  • Perform other projects and responsibilities, as assigned.

Requirements

  • Associates degree, or combination of education and relevant experience
  • 1 to 3 years of Project Management experience
  • At least 6 months of Project Management experience, in Project Manager 1 Role
  • Ability to contribute to process improvements and to manage projects in a technology-based service organization desired
  • Aptitude for technology knowledge, spreadsheet and Salesforce utilization; previous experience with project management tools
  • Fanatical devotion to customer service, business quality, and data security
  • Excellent organizational skills and written/oral communication skills
  • Must have the ability to be flexible and work in a rapidly changing environment
  • Previous customer facing experience
  • Some travel may be required
  • Nice to have Skills and Experience: PMI or CAPM Certification
Benefits
  • Equity for all employees
  • Flexible time off and paid volunteer days
  • RRSP and 401k match
  • Training and career development programs
  • Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
  • Robust Employee Assistance Program (EAP) with mental health services
  • Fertility support and paid parental leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Project ManagementProcess ImprovementCustomer Requirements AnalysisProject PlanningTechnical Project ManagementData Security
Soft Skills
Customer ServiceOrganizational SkillsWritten CommunicationOral CommunicationFlexibilityAdvocacy for Change
Certifications
PMI CertificationCAPM Certification