ARCTA

Customer Support

• Customer service (pre- and post-sale): You are the first point of contact for our customers — by email and phone.
• You answer inquiries, clarify orders and delivery status, and handle complaints and returns.
• You help prospective customers find the right rooftop tent and accessories for their adventure — honest, knowledgeable, and without hard selling.
• You are the face (and the voice) of our brand in direct customer interactions.
• You report recurring issues and customer feedback back to the team.
• As our first dedicated customer-care hire, you help set up our support processes — templates, workflows, and small automations.

Customer Care & Support, Outdoor Startup