ArcSite

Account Manager

• Manage ongoing relationships with partner book of business, ensuring strong engagement, satisfaction, and alignment with ArcSite’s goals.
• Support the Director of Partnerships in executing partnership strategies, onboarding new partners, and expanding existing relationships.
• Serve as the primary point of contact for partners, helping them navigate ArcSite’s product, resources, and program benefits.
• Collaborate with Marketing to coordinate co-marketing campaigns, webinars, enablement materials, and joint content.
• Work with the Product team to surface partner feedback and participate in integration improvement discussions.
• Monitor partner performance, track key KPIs, and deliver regular reporting to internal stakeholders.
• Assist with contract renewals, partner agreements, and documentation as needed.
• Identify opportunities to deepen partner engagement, drive revenue, and improve partner program tools, processes, and enablement.
• Attend virtual and occasional in-person partner meetings, events, or trainings as required.

Partner Account Manager

Account Executive

• Develop a deep understanding of ArcSite’s solutions, use cases, and value across mid-market customer segments and buyer personas.
• Deliver tailored, high-impact product demos that clearly align ArcSite’s capabilities with the customer’s workflows and pain points.
• Understand each prospect’s objectives, strategies, challenges, budget, timeline, and decision-making process.
• Own and advance a pipeline of qualified inbound leads, supported by our SDR team.
• Drive a high-activity sales process while staying focused on quality conversations, consultative discovery, and guiding prospects to confident buying decisions.
• Continuously improve your sales process and adopt new best practices.
• Proactively build a strong pipeline through outbound prospecting (calls, emails, social selling, etc.).
• Consistently achieve or exceed monthly and quarterly sales targets.

Mid-Market Account Executive

Customer Success Manager

• Lead, mentor, and develop the Enterprise Implementation, SMB Implementation, Customer Support, and Payments teams.
• Build a high-performing, customer-obsessed organization with clear goals, processes, and accountability.
• Act as an escalation point for high-impact or complex customer issues, guiding both strategy and hands-on resolution.
• Improve reactive churn by developing systems for earlier risk detection, better customer communication, and stronger value delivery.
• Partner closely with Product and Engineering to advocate for customer needs, influence roadmaps, and translate customer feedback into actionable insights.
• Standardize and improve onboarding and implementation processes across customer segments.
• Oversee performance metrics, team KPIs, and customer health reporting.
• Collaborate with Sales to ensure smooth handoffs, strong expectations setting, and long-term customer success.
• Identify, design, and launch new programs and initiatives that increase product adoption, reduce churn, and improve customer retention.
• Ensure the Payments customer segment receives world-class support and that issues related to payment processing or workflows are quickly addressed.
• Develop repeatable processes, playbooks, and frameworks for scalability as ArcSite continues to grow.

Head of Customer Success

Product Marketing

• Own end-to-end logistics and execution for trade-shows based on an established event rubric.
• Manage booth contracts, travel coordination, shipments, vendor relationships, and staffing schedules.
• Oversee pre- and post-show marketing activities including invites, reminders, follow-up, and lead handoff.
• Ensure accurate lead capture, workflow routing, and post-event reporting.
• Plan and execute small, high-impact events—both virtual and in-person—for priority audiences.
• Manage registration flows, reminders, attendee communication, and post-event actions.
• Collaborate with Sales and Marketing on content, audience selection, and event objectives.
• Maintain and improve daily marketing operations across tools like HubSpot, Intercom, Mixpanel, GA4, ZoomInfo, and others.
• Support light technical operations such as workflow updates, automation maintenance, integration QA, and troubleshooting.
• Maintain naming conventions, property hygiene, and reporting consistency across dashboards.
• Ensure campaigns, forms, UTMs, and lead routing are properly configured and QA’d before launch.
• Assist in building, launching, and QA’ing paid campaigns across Google, Meta, LinkedIn, and additional channels.
• Manage ad trafficking tasks: creative uploads, variations, UTMs, targeting, and asset alignment.
• Support pacing checks, reporting snapshots, and campaign documentation.
• Assist with onboarding and maintaining tools within the enterprise GTM ecosystem (enrichment, direct mail, outreach tools, etc.).
• Support execution of direct mail programs, including list preparation and vendor coordination.
• Help maintain ESP domain health, inbox hygiene, and basic email infrastructure integrity.
• Contribute to enterprise reporting, ensuring insights roll up cleanly across GTM dashboards.

GTM Operations Manager

• - Lead, mentor, and develop the Enterprise Implementation, SMB Implementation, Customer Support, and Payments teams.
• - Build a high-performing, customer-obsessed organization with clear goals, processes, and accountability.
• - Act as an escalation point for high-impact or complex customer issues, guiding both strategy and hands-on resolution.
• - Improve reactive churn by developing systems for earlier risk detection, better customer communication, and stronger value delivery.
• - Partner closely with Product and Engineering to advocate for customer needs, influence roadmaps, and translate customer feedback into actionable insights.
• - Standardize and improve onboarding and implementation processes across customer segments.
• - Oversee performance metrics, team KPIs, and customer health reporting.
• - Collaborate with Sales to ensure smooth handoffs, strong expectations setting, and long-term customer success.
• - Identify, design, and launch new programs and initiatives that increase product adoption, reduce churn, and improve customer retention.
• - Ensure the Payments customer segment receives world-class support and that issues related to payment processing or workflows are quickly addressed.
• - Develop repeatable processes, playbooks, and frameworks for scalability as ArcSite continues to grow.

Implementation Specialist

• Lead onboarding and implementation for new enterprise clients, ensuring a smooth setup and successful launch.
• Develop strong relationships with new customers, serving as their primary point of contact during onboarding.
• Understand customer workflows, business goals, and success metrics to align ArcSite’s solutions with desired outcomes.
• Create and execute onboarding plans, timelines, and milestones to establish customers in a steady state.
• Educate customers on product capabilities and best practices to maximize adoption and ROI.
• Proactively identify and mitigate potential risks during implementation to ensure customer success.
• Collect and relay customer feedback to Product and Engineering to improve the onboarding experience.
• Collaborate with Account Managers to transition clients once they are fully established, ensuring continuity and a positive customer experience.
• Document and refine onboarding processes to drive efficiency and consistency across enterprise implementations.
• Supporting the Sales Team in scoping and deploying Proof of Concept projects with enterprise partners.

Implementation Manager

• Own the entire sales cycle for more complex and strategic mid-market deals.
• Develop a deep understanding of ArcSite’s solutions, use cases, and value across mid-market customer segments and buyer personas.
• Deliver tailored, high-impact product demos aligned to customers' workflows and pain points.
• Understand each prospect’s objectives, strategies, challenges, budget, timeline, and decision-making process.
• Own and advance a pipeline of qualified inbound leads, supported by the SDR team.
• Drive a high-activity sales process focused on consultative discovery and guiding prospects to buying decisions.
• Proactively build a strong pipeline through outbound prospecting (calls, emails, social selling, etc.).
• Partner closely with cross-functional teams to deliver tailored solutions that drive measurable business outcomes.
• Consistently achieve or exceed monthly and quarterly sales targets.
• Continuously improve the sales process and adopt new best practices.

Growth Marketing

• Own and execute ArcSite’s mobile product-led growth (PLG) strategy — driving installs, sign-ups, and revenue through app store visibility, paid acquisition, and funnel optimization
• Lead App Store Optimization (ASO) efforts across U.S. and international markets, improving keyword rankings, conversion rates, and listing performance
• Manage paid acquisition campaigns across Apple Search Ads, Google App Campaigns, Meta, TikTok, YouTube, and emerging platforms
• Plan and run structured experimentation programs - from store assets (copy, creative, pricing) to region-specific optimizations - aligning with Product on roadmap, timelines, and acceptance criteria
• Collaborate with Product and Engineering to improve onboarding flows and reduce friction from download to sign-up
• Own key mobile growth metrics (DAU, MAU, paid conversion, retention, churn); analyze user behavior to surface drop-off points and growth opportunities
• Conduct quantitative and qualitative research — including in-app surveys and user interviews — to capture insights from mobile users
• Partner across Marketing to support install-driving programs — including referrals, affiliates, influencers, SEO, and strategic partnerships
• Collaborate across Product, Sales, and Customer Success to ensure a cohesive, end-to-end user journey from discovery to activation and expansion
• Build and maintain growth models to forecast traffic, conversions, and revenue by platform, region, and channel
• Align PLG and SLG strategies by defining PQL criteria with Sales and RevOps, supporting lead scoring and a smooth self-serve to sales handoff
• Identify and activate expansion opportunities by surfacing high-value user accounts with potential for land-and-expand or enterprise growth

Head of Growth

Marketing

• ArcSite: mobile sketching and drawing-based takeoff and estimating SaaS platform helping users create professional drawings and generate quotes faster.
• Remote-first team with collaborative, growth-oriented culture.
• Assist in creating and updating sales collateral (pitch decks, one-pagers, battlecards).
• Maintain and organize content on internal sales enablement platforms (Notion, Highspot, etc.).
• Support planning and execution of product launch and seasonal campaigns; draft briefs and outbound messaging.
• Collaborate with design to develop campaign assets (social graphics, videos, ads) and build HubSpot landing pages.
• Monitor campaign and landing page analytics, propose improvements, and assist in reporting insights.
• Conduct competitive research, manage content calendars, and contribute to internal communications and team meetings.

Marketing Intern

• ArcSite is the leading mobile sketching and drawing-based takeoff and estimating solution, enabling professional drawings on any device without the steep learning curve of traditional CAD software—helping businesses save time, generate quotes faster, and close deals more efficiently.
• We’re a remote-first team with a strong sense of community, driven by growth, collaboration, and our core values: start with the customer, constantly improve, take risks, operate with transparency, and own it.
• The Sr. CSM will spearhead initiatives to secure renewals and identify opportunities for solution growth, playing a crucial role in the company's expansion strategy.
• Working in close collaboration with customers, the Sales department, and the Product Management team, the Sr. CSM will be responsible for ensuring that our services not only meet but exceed customer expectations.
• The ideal candidate for this position will possess extensive experience in customer success roles, demonstrating a proven track record of nurturing and enhancing customer relationships across diverse industries.
• Key Responsibilities: Build and maintain strong relationships; Foster customer satisfaction; Conduct QBRs and discovery calls; Track account metrics; Create and implement strategic account plans; Lead contract renewals and negotiation discussions; Educate customers; Manage escalations; Act as a customer advocate; Develop and share best practices.

Partner Account Manager

Partner Account Manager

Mid-Market Account Executive

Head of Customer Success

GTM Operations Manager

Head of Customer Success

Implementation Manager

Mid-Market Account Executive

Head of Growth

Marketing Intern

Senior Customer Success Manager