Customer Support Analyst I – Credit, Temporary
Arco Educação
contract
Posted on:
Location Type: Remote
Location: Brazil
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About the role
- Create and formalize credit contracts, ensuring compliance and efficiency throughout the process;
- Operate with high performance and strong execution skills, aiming to scale the operation;
- Meet agreed SLAs, ensuring predictability and efficiency;
- Build an engaging, trust-based relationship with our customers by providing outstanding service;
- Map feedback gathered during service interactions to propose process improvements;
- Record all service requests, understanding the importance of this data for other departments;
- Anticipate partner schools' needs and proactively resolve issues before they arise.
Requirements
- Clear and concise communication;
- Organized, proactive, and able to act with a strong sense of urgency;
- Ability to execute effectively in high-demand processes;
- Experience in customer service (CX/CS);
- Familiarity with service metrics (e.g., SLA, CSAT, AHT);
- Experience with credit processes or contract formalization is desirable;
- Proficiency in Microsoft Office.
Benefits
- Meal allowance and/or food voucher
- Health and dental insurance
- Transportation voucher (commute allowance)
- Extended maternity and paternity leave
- Childcare assistance
- Health and wellness support: partnerships with Wellhub and Zenklub
- Educational support and incentives
- Discounts on airline tickets
- Pet health plan partnership
- Access to Arco educational materials for employees' children
- Partnerships for MBA and postgraduate programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
credit processescontract formalizationservice metricsSLACSATAHTMicrosoft Office
Soft Skills
clear communicationorganizedproactivesense of urgencyhigh performancestrong execution skillscustomer service