Customer Support Analyst I – Credit, Temporary

Arco Educação

Analista de Atendimento I providing financial support to families and students from partner schools. Responsible for resolving queries regarding invoices and payments with empathy and clarity.

Posted 4/20/2026contractRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Create and formalize credit contracts, ensuring compliance and efficiency throughout the process;
Operate with high performance and strong execution skills, aiming to scale the operation;
Meet agreed SLAs, ensuring predictability and efficiency;
Build an engaging, trust-based relationship with our customers by providing outstanding service;
Map feedback gathered during service interactions to propose process improvements;
Record all service requests, understanding the importance of this data for other departments;
Anticipate partner schools' needs and proactively resolve issues before they arise.

Requirements

What you’ll need

Clear and concise communication;
Organized, proactive, and able to act with a strong sense of urgency;
Ability to execute effectively in high-demand processes;
Experience in customer service (CX/CS);
Familiarity with service metrics (e.g., SLA, CSAT, AHT);
Experience with credit processes or contract formalization is desirable;
Proficiency in Microsoft Office.

Benefits

Comp & perks

Meal allowance and/or food voucher
Health and dental insurance
Transportation voucher (commute allowance)
Extended maternity and paternity leave
Childcare assistance
Health and wellness support: partnerships with Wellhub and Zenklub
Educational support and incentives
Discounts on airline tickets
Pet health plan partnership
Access to Arco educational materials for employees' children
Partnerships for MBA and postgraduate programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

credit processescontract formalizationservice metricsSLACSATAHTMicrosoft Office

Soft Skills

clear communicationorganizedproactivesense of urgencyhigh performancestrong execution skillscustomer service