Arco Educação

Customer Service Analyst – PWD

Arco Educação

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Junior

About the role

  • Foster a relationship that delights and builds trust with our clients;
  • Ensure high-quality support within the agreed SLA;
  • Act with ownership and a strong sense of urgency to see issues through to resolution;
  • Capture and document feedback during interactions;
  • Monitor schools and proactively resolve their issues, often before they are aware of them.

Requirements

  • Clear and concise communication;
  • Organized, proactive, and hands-on mindset;
  • Ability to analyze data and identify gaps or opportunities;
  • Experience in customer support (CX/CS);
  • Experience working with metrics (TAT - Turnaround Time / TPR - Time to First Response / CSAT - Customer Satisfaction Score)
Benefits
  • Meal allowance and/or meal voucher
  • Health and dental insurance
  • Transportation voucher
  • Extended maternity and paternity leave
  • Childcare assistance
  • Employee wellbeing: partnerships with Wellhub and Zenklub
  • Education incentives
  • Discounted airfares
  • Partnership offering pet health insurance
  • Access to Arco educational materials for employees' children
  • Partnerships for MBA and postgraduate programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportdata analysismetricsTATTPRCSAT
Soft Skills
clear communicationconcise communicationorganizedproactivehands-onownershipsense of urgency