Senior Manager, Community Engagement and Growth
Bazaarvoice
Salary
💰 €4,800 - €6,000 per month
Job Level
Mid-LevelSenior
About the role
- Architus specialises in connecting leading UK and US businesses with top EU engineering talent, helping build high-performing technology teams and establish presence overseas. With offices in London and Vilnius, Architus has a strong track-record and impressive list of clients such as Invesco, Tide, Capital Group, Schroders, BNP Paribas, and HSBC.
- The Opportunity: Architus is partnering with one of the fastest growing Fintechs in Europe named Tide who have recently established a branch in Lithuania. You would be employed directly by Tide, joining a group of 40 engineers and product managers who already work for the company in Lithuania.
- At Tide, they are building a finance platform designed to save small businesses time and money. Tide provides members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
- Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the globe.
- About the team: The Tide design team is integrated into a number of internal mission teams called Speedboats that aim to solve the most critical member problems. These speedboats are made up of Product managers, Engineers, UX Writers, UX Researchers, Data analysts and Marketing. Working in a collaborative way to discover, define and deliver value to our members in a continuous delivery process. Cross collaboration between speedboats is essential to ensure member journeys are seamless and well connected experiences.
- About the role:
- You’ll work collaboratively with a number of Product Managers, Technical Owners and senior stakeholders of a domain area to define strategic objectives and goals, in order to:
- Identify & prioritise product roadmap initiatives within a business area to define the biggest opportunities for Tide and its members.
- De-risk these initiatives by working closely with research, product and engineering to best understand the problem to solve, building significant customer value.
- Define how outcomes will be measured, success metrics and expected impact.
- You’ll drive the implementation of strategic initiatives, in order to:
- Deliver well considered, tested and validated outcomes that can be delivered in incremental ways, constantly bringing value to members to ensure delivery is aligned with the vision.
- Promote and continuously improve the ways of working to ensure quality experiences are deliver to our members.
- Monitor customer impact and operational success, pivoting where needed in order to achieve desired outcomes.
- You’ll champion Design practices effectively to stakeholders at all levels at Tide, which will:
- Promote the value of Design thinking across Tide.
- Encourage all members of your speedboat to engage and adopt a member-centric approach.
- Showcase the talent, capabilities and achievements of the team in meeting Tide’s strategic objectives.
Requirements
- Minimum 5 years of relevant experience in a comparable UX Design or Product Design role, ideally with scale up/start up experience in a SaaS company.
- In-depth knowledge of Product Design methodologies - esp. Design Thinking - across the full range of user-centred design activities.
- Ability to simplify objectives and projects to deliver in the most efficient and high quality way, working closely with Product Management and Engineering to define product strategy and OKRs.
- Proficiency in leading design reviews and the use of design tools such as Figma.
- Experience in user testing and research methodologies.
- Experience of working in an agile scale-up environment and comfortable with ambiguity.
- Being data-driven in your approach, with experience of using tools like Looker, Heap, GA,Hotjar or similar to inform your design.
