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About the role
Key responsibilities & impact- Lead end-to-end delivery of enterprise government implementation projects from contract signature through go-live and post-implementation support
- Own project scope, timelines, milestones, budgets, risks, and delivery outcomes
- Develop and maintain detailed project plans and implementation roadmaps
- Ensure projects are delivered in alignment with contractual commitments and customer expectations
- Act as the primary delivery contact for government customers and strategic partners
- Build strong working relationships with customer stakeholders across technical, operational, and executive levels
- Facilitate governance meetings, status updates, and executive reporting
- Manage stakeholder expectations and proactively resolve delivery issues and risks
- Partner closely with Product, Engineering, and Technical teams to translate customer requirements into actionable delivery plans
- Coordinate internal and external stakeholders to ensure alignment throughout implementation
- Support successful deployment of AI-powered planning and permitting solutions within customer environments
- Drive customer readiness activities including stakeholder alignment, process redesign support, training coordination, and end-user adoption
- Help customers successfully navigate organizational and operational change associated with digital transformation initiatives
- Monitor project performance and proactively identify risks, blockers, and dependencies
- Ensure project milestones and customer acceptance criteria are completed to support invoicing and revenue recognition
- Contribute to continuous improvement of delivery frameworks, implementation methodologies, and operational processes
- Manage multiple concurrent projects across Canada, Australia, and the United States
Requirements
What you’ll need- 8+ years of experience in project management, implementation management, or program delivery within a customer-facing technology environment
- Proven experience delivering enterprise SaaS, software implementation, or digital transformation projects
- Experience managing complex stakeholder environments across multiple teams and seniority levels
- Strong understanding of project management methodologies including Agile, Waterfall, or hybrid delivery approaches
- Excellent communication, facilitation, and stakeholder management skills
- Demonstrated ability to manage project risks, timelines, budgets, and competing priorities
- Experience working closely with technical, product, and engineering teams
- Ability to manage multiple concurrent projects across time zones and distributed teams
Benefits
Comp & perks- Meaningful Work with Real-World Impact
- Work with Cutting-Edge AI Technology
- Collaborative Global Team
- Growth & Career Development
- Flexible Remote Work
- Competitive Compensation & Benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementimplementation managementprogram deliveryenterprise SaaSsoftware implementationdigital transformationAgile methodologyWaterfall methodologyrisk managementbudget management
Soft Skills
communicationfacilitationstakeholder managementrelationship buildingproblem-solvingorganizational change managementcustomer readinesstraining coordinationexecutive reportingcontinuous improvement