Archer

Academic Success Manager

Archer

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $75,000 - $80,000 per year

About the role

  • Account Management: Establish and nurture strong relationships with key university contacts, maintaining regular communication and follow-ups.
  • Serve as the primary point of contact for institutional partners, addressing their concerns, providing support, and ensuring a positive customer experience.
  • Utilize CRM dashboards on Monday.com and Hubspot to track progress and communication.
  • Create detailed project plans, timelines, and milestones for successful implementation.
  • Define clear objectives and outcomes for each phase of the implementation process.
  • Communicate with institutions via email to facilitate onboarding and provide support.
  • Conduct needs assessments to understand the specific requirements and expectations of each university.
  • Identify potential challenges and barriers to successful implementation.
  • Build strong relationships with key university stakeholders, including deans, faculty, IT staff, and administrators.
  • Develop and deliver training programs and workshops to familiarize educators with our learning and assessment products.
  • Ensure educators can effectively navigate, use, and integrate the software into their teaching methods.
  • Collaborate with institutional partners to customize the product to meet their specific curriculum and assessment needs.
  • Provide guidance on optimizing learner engagement.
  • Help institutional partners integrate assessment tools and quizzes from review products into their courses.
  • Equip educators to effectively track and analyze learner performance and product usage.
  • Host kick-off calls for learners from institutional partners, providing information and support to ensure a smooth start.
  • Collaborate with the sales, product, and academic success teams to ensure a seamless transition and ongoing support.

Requirements

  • Proven B2B customer success/academic success or account management skills
  • Excellent communication skills, including written, interpersonal, and presentation skills
  • Strong technical skills, with the ability to manage both synchronous and asynchronous remote work
  • Ability to efficiently manage projects, balancing action with attention to detail
  • Alignment with our mission to make health care education affordable and accessible
  • Bonus Points: Experience in medical and/or nursing education program leadership, curriculum or instructional design, faculty development and/or medical/nursing education research.
  • Bonus Points: Experience in sales or account management in higher education or ed tech markets
  • Bonus Points: Experience with clinical education or work in a clinical setting
  • Bonus Points: Deep understanding of the educational ecosystem of institutions
  • Bonus Points: Graduate-level education in health care, education, or a related field.
Benefits
  • Comprehensive medical, dental and vision insurance for employees and their families
  • Flexible & encouraged PTO
  • Company HSA contribution of $90/month for eligible plans
  • Company-paid life insurance and disability coverage
  • 401(k) with company match (100% match on first 3%, 50% match on the next 2%)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B customer successaccount managementproject managementcurriculum designinstructional designfaculty developmentlearner performance analysisCRM utilizationtraining program developmentassessment tool integration
Soft Skills
communication skillsinterpersonal skillspresentation skillsattention to detailrelationship buildingproblem-solvingcollaborationcustomer supportneeds assessmentadaptability
Certifications
graduate-level education in health caregraduate-level education in educationrelated field certifications