Archbow Consulting

Director

• Manage the day-to-day relationship with assigned pharmaceutical customers including project management activities, identification of organic growth and new sales opportunities, and provision of on-going communications and readout deliverables with key stakeholders.
• Provide subject matter expertise related to past industry experience during projects as appropriate. This could transpire in a variety of ways including operations, contracting, program optimization, SOP creation, RFP recommendations, etc
• Perform research and analysis as needed to meet the strategic direction of projects and to stay abreast of industry trends, changes, and expand individual subject matter expertise. Can resolve and/or escalate issues in a timely fashion.
• Draft / update project deliverables and well-organized presentations to a high level of quality. Deliverables may include executive level updates, meeting facilitation decks, project status reports, vendor reports, project trackers, meeting minutes, and contract redlines.
• Partner with internal/external resources in cross-organizational/functional development projects (i.e., workflow process analysis, system enhancements; etc.)
• Takes both a strategic and tactical approach to projects by providing guidance and leadership while also developing tools, materials, and other deliverables for clients.
• Assist with program design and development and/or program optimization.
• Lead and manage client engagements, including meetings, workshops, and presentations both virtually and in person where needed.
• Ensure all client contractual deliverables are met as it relates to project scope and that expectations for overall satisfaction are achieved.
• Understand the core program requirements/intent and communicate effectively with project and client team, as well as external audiences.
• Deliver structured problem solving, research, and analysis with guidance; distill insights from analysis and draft potential strategic recommendations.
• Resolve and/or escalate issues in a timely fashion.
• Exercise sound judgement and oversight to ensure integrity and compliance with company policies in all activities and communications while fostering Archbow core values and leadership behaviors.

Director, Patient Services