Technical Account Manager, Europe

Arch Systems

Technical Account Manager guiding customer implementations for Arch Systems' data optimization solutions. Collaborating with teams and enhancing client relationships in a remote-first environment.

Posted 5/12/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSenior💰 $115,000 - $155,000 per yearWebsite

Tech Stack

Tools & technologies

Python

About the role

Key responsibilities & impact

Support the customer success team with pilots and deployments as well as renewals and subsequent expansion programs
Be responsible for projects in account and program management as well as professional services in order to improve customer satisfaction
Tracking and coordinating technology deployments with our customers and partners on a global scale
Coordinating our efforts between our customers and engineering teams by prioritizing support requests and helping resolve technical and product questions
Work directly with customers and in tandem with Technical Project Managers, Account Managers, and other Applications Engineers at Arch to deploy successful rollout and end-to-end solutions, including the Factory Map but also across the entire product stack as needed

Requirements

What you’ll need

3-5 years of Account Management or Customer Success Management experience in an Electronics Manufacturing or SaaS company with a proven track record of meeting or exceeding quotas and receiving positive customer feedback
Experience with Project Management methodologies
Technical experience with python, database queries, and API usage
Ability to multitask and juggle several responsibilities simultaneously
Ability and experience in analyzing and drawing conclusions from larger data sets
Excellent organizational skills and attention to detail
Bachelor's Degree
Strong interpersonal and written/verbal communication skills and the ability to balance multiple tasks simultaneously
Understanding of cultural sensitivity and ability to collaborate with teams in Asia, Europe, and the Americas

Benefits

Comp & perks

Innovate with Impact: Be part of a team developing transformative data products that optimize and revolutionize manufacturing operations globally. Your work will directly impact efficiency, sustainability, and growth for some of the world’s leading industrial companies.
Collaborative Environment: Join a passionate, multidisciplinary team that values innovation, open communication, and teamwork. We foster a culture of continuous learning, mutual respect, and cross-functional collaboration, empowering everyone to contribute meaningfully.
Growth & Development Opportunities: Advance your career through hands-on experience in product leadership, data-driven decision-making, and technical innovation. Arch supports professional development with pathways for skill enhancement, leadership growth, and increasing product vision expertise.
Equity & Ownership: Share in the company’s success through equity ownership, aligning your personal success with Arch’s mission and growth.
Remote-First Flexibility: Embrace a remote-first work culture that provides flexibility and balance, supporting productivity and connection in a collaborative virtual environment.

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Hard Skills & Tools

Account ManagementCustomer Success ManagementProject ManagementPythonDatabase QueriesAPI UsageData AnalysisTechnical SupportEnd-to-End SolutionsElectronics Manufacturing

Soft Skills

MultitaskingOrganizational SkillsAttention to DetailInterpersonal SkillsWritten CommunicationVerbal CommunicationCultural SensitivityCollaborationProblem SolvingCustomer Satisfaction

Certifications

Bachelor's Degree