Arch Systems

Account Manager

• Partner with strategic customers to drive long-term value, growth, and satisfaction
• Develop trusted relationships with executives and stakeholders
• Own strategic account planning, renewals, and expansion motions
• Leverage data-driven insights to meet revenue targets
• Collaborate with Technical Account Managers to track usage and outcomes
• Channel customer feedback to Product and Engineering teams

Strategic Account Manager

• Own the end-to-end strategy for one of Arch’s strategic customers
• Lead C-suite and senior-level stakeholder relationships
• Run data-driven QBRs/EBRs, craft ROI and productivity narratives, and ensure clarity, alignment, and customer satisfaction at every step
• Proactively assess account health, risks, and opportunities
• Build early renewal strategies, manage negotiations, and secure multi-year renewals that protect and expand recurring revenue
• Identify upsell and cross-sell opportunities across the customer’s global footprint
• Collaborate closely with Technical Account Managers to track usage and outcomes, design enablement programs, and remove blockers to ensure measurable value delivery across all customer sites
• Channel prioritized customer feedback and business needs to Product and Engineering teams
• Partner with Support, Technical Account Managers, Product, Engineering, and Industry Experts to ensure clear requirement definition and timely delivery

Strategic Account Manager

Lead Account Manager