Arch Retail Solutions

Support Engineer

• Provide second-line support for Arch products, resolving hardware, software and network issues
• Assist customers in diagnosing and resolving technical (hardware, software & network) problems related to Arch products
• Travel to clients' sites to troubleshoot and fix issues
• Work overtime/standby and weekends when required
• Collaborate with team members to meet deadlines and deliver customer service

IT Support Technician

Pre-sales Engineer

• Create awareness of the company's products
• Lay the foundation for new client relations by working closely with sales consultants
• Match product offering with potential clients' needs
• Work as part of the Western Cape Sales Team to generate and qualify B2B opportunities
• Establish and develop a career in Sales

IT Support Technician

Pre-Sales Consultant