Senior Business Systems Analyst – Nightshift

Arch Global Services (Philippines) Inc.

Business Systems Analyst responsible for translating business requests into technical specifications. Collaborating with cross-functional teams and maintaining documentation to support software solutions in a flexible work arrangement.

Posted 5/1/2026full-timeRemote • 🇵🇭 PhilippinesSeniorWebsite

Tech Stack

Tools & technologies

Ruby on Rails

About the role

Key responsibilities & impact

Collaborating with the digital product managers (DPM), business system owners, and users to capture the right business requests and accurately translate them to specifications.
Performs a liaison function between the DPM, business users, software engineers and QA analysts for implementing software solutions.
Works with the business users and DPM/Proxy DPM to accurately capture all stakeholder requests and translate them into system specifications.
Writes user stories based on the epics or larger scope stories created by the DPM/Proxy DPM.
Meets INVEST and DOR criteria for stories.
Works with the Sprint team on breaking stories down into smaller vertical slices.
Identifies and captures Acceptance Criteria for user stories.
Collaborates with the testers to ensure that all software components are tested adequately.
Reviews test cases in Test Rails, collaborates with Developers and Testers on the right number of tests, types of tests applicable for the story, and the story DOD.
Accepts the story on behalf of the DPM/Proxy DPM, confirms it meets the DOD.
Collaborates with QA on documenting bugs found in non-production environments and captures them in Jira.
Helps PDM/Proxy DPM prioritize non-prod bugs and issues based on potential Production impact.
Assists Support group with identifying DOR for Production bugs.
Leads the end-to-end/integration testing, assists DPM in planning of the test effort.
Maintains product and system documentation in Confluence, Miro, and other tools.
Collaborates with BPMs, analyzes, maps, and communicates current state and future state business processes.
Continuously builds relationships with business users and obtains and grows knowledge about the business process.
Serves as an SME on the Product Team.

Requirements

What you’ll need

Excellent analytical, problem solving and organizational skills.
Ability to learn new business concepts and technology.
Experience in Agile software development as a Product Owner or similar role.
Knowledge of Insurance business domain - prior experience or training on the job
Knowledge in Snowflake (SnowSQL), PowerBI, Test Plan creation and management, Test automation principles are a plus.
Strong customer service skills to provide end user/business owner systems support.
Excellent communication skills: Ability clearly speak and understand the English language.
Excellent command of the English language, i.e. Ability to write and understand the written documents, email and other forms of electronic communications.
Ability to discuss, articulate and simplify technology to non-technical people.

Benefits

Comp & perks

Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Agile software developmentuser storiesAcceptance Criteriatest case creationtest automation principlesSnowSQLPowerBIintegration testingbusiness process mappingsystem specifications

Soft Skills

analytical skillsproblem solvingorganizational skillscustomer service skillscommunication skillsrelationship buildingcollaborationsimplifying technologystakeholder engagementprioritization