Arch Global Services (Philippines) Inc.

Frontend Engineer

• Develop high-quality, responsive user interfaces for web and mobile applications.
• Conduct user research, usability testing, and gather feedback to inform design decisions.
• Create wireframes, prototypes, and high-fidelity mockups to effectively communicate design concepts.
• Implement and maintain UI components using modern frontend technologies and framework.
• Write clean, maintainable, and well-documented code.
• Optimize applications for maximum speed and scalability.
• Troubleshoot and debug issues across the entire stack.
• Participate in code reviews to ensure code quality and best practices.

Software Engineer – Mid, Frontend/Fullstack

Business Analyst

• Collaborating with finance, IT, and fellow Business and Database Analyst team members
• Carrying out functions to support the actuarial reserving processes and corporate financial reporting
• Managing SOX controls and statutory data updates
• Facilitating timely, complete, and accurate delivery of premium and claim activity from IT/Finance
• Identifying, analyzing, and drawing conclusions on questions from Actuarial and Finance Teams
• Improving and streamlining reconciliation processes to increase accuracy and efficiency
• Supporting the optimization of Data Quality procedures
• Facilitating and enhancing SOX and other required audit reporting
• Delivering adhoc projects and reports to support operational needs

Business Analyst – Mid

Compliance

• Serve as a team member in building our Second Line of Defense within the Global Information Security group
• Serve as a team member on IT Compliance projects and/or Information Security program efforts
• Perform primary sampling and efficacy testing of current Information Security controls
• Perform Second Line of Defense control testing activities including interviews, walkthroughs, testing, wrap-up, and issue follow-up
• Identify opportunities and lead efforts to automate aspects of Second Line of Defense controls testing, reducing manual effort and enhancing coverage and accuracy
• Utilize data analytic tools, programming languages, and big data technologies to identify, extract, transform, and analyze complex datasets for reporting purposes
• Identify trends, patterns, and anomalies, and translate these insights into actionable recommendations for the IA team and / or stakeholders

IT Compliance Analyst – Level II

Systems Engineer

• The Cloud Engineer (Systems Engineer) works closely with cloud platform engineering, architecture, and development teams to run and operate cloud-native, DevOps delivered, highly scalable and fault tolerant systems and services.
• The Cloud Engineer ensures that internally and externally facing systems meet and exceed ambitious SLAs (Service Level Agreements) and are continuously improved.
• This includes deployments and monitoring of all systems through established tools.
• The incumbent will execute, monitor, and assist in development of automation delivered by the Engineering team.
• The incumbent will execute operations and engineering projects and provide support for and administration of all DevSecOps tools, cloud automation, critical business applications and platforms, and associated systems to build and run software in the cloud.
• Supports DevSecOps tools, pipeline, automation, and infrastructure-as-code scripts and continuously monitors the industry landscape to improve and expand to further speed to market and delivery team autonomy.
• Executes established automation for updates.
• Participates in incident response, root cause/postmortem analysis, and drives production improvements for key issues that result in business opportunity for Arch.
• Provides guidance to engineering and operations teams on enabling and managing end to end availability and performance of mission critical services.
• Works on building automation to eliminate waste and manual/repetitive tasks, prevent problem recurrence, and to respond to various service alerts and condition metrics.
• Supports Kubernetes cloud clusters in Azure and AWS, including cluster management, upgrades, security policies, application deployment with Argo CD in collaboration with engineering and development teams.
• Executes and manages Infrastructure as Code automation with Terraform.
• Executes tasks aligned to projects in the operations space (upgrades, rollouts of technology, etc.)
• Promotes a continuous improvement, innovation, and collaboration culture across IT.
• Builds and strengthens relationships and partnerships with corporate infrastructure leads and team.
• Knows security is job one and includes security in all plans.

Systems Engineer, Cloud Engineer

Underwriter

• The data analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets.
• The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports.
• The candidate will review, input reinsurance submission data, set up the Property pricing models, create a comparison to the expiring contract wording, and document files in the directory after business is bound.
• Communication with the underwriters is essential.
• Interpret data, analyze results, and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in a complex data sets
• Filter and scrub data, and review reports and performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

Underwriting Assistant – Junior-Mid, French

Payroll

• Manage all aspects of semimonthly payroll processing for the US and Canada
• Oversee time and absence processing and perform related analysis
• Analyze variances in payroll data
• Serve as the primary point of contact for employee inquiries related to payroll
• Ensure the accurate maintenance of employee federal, state, and local tax information
• Conduct regular reconciliations of payroll tax liabilities
• Support year-end payroll activities
• Identify opportunities for process improvements and system upgrades

Payroll Analyst – Mid

QA Engineer

• The QA Engineer executes manual and automated testing by writing scripts and creating automation scenarios for repeated execution.
• Using different automation tools, the QA Engineer will design, test, and deploy effective test automation solutions.
• Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to document and plan test cases for regression, Integration, and automation test plans and test cases.
• Writes test automation scripts (i.e. Python, Java, Java script, C# etc.)
• Troubleshoots existing automation and optimizes the automation framework.
• Supports functional validation and sprint activities.
• Communicate with development teams, other product teams, and management to ensure proper test coverage of existing and new features and functionality.
• Build upon an existing framework to develop & execute automated test plans against developed features.
• Identify and report defects, work with team to resolve.
• Continuous improvement of automation framework and workflow processes, keep solutions up to date with the latest technologies.
• Lead scrum test teams by example - encourage collaboration, contribution, and commitment to the teams’ shared goals.
• Guide and mentor junior team members on the latest trends in automation.

TCOE QA Engineer Level I – Bench

TCOE QA Engineer Level II

• Executes manual and automated testing by writing scripts and creating automation scenarios
• Designs, tests, and deploys effective test automation solutions
• Documents and plans test cases
• Writes test automation scripts
• Troubleshoots existing automation
• Supports functional validation and sprint activities
• Communicates with development teams and management
• Builds upon existing framework to develop automated test plans
• Identifies and reports defects
• Continuous improvement of automation framework and workflows

TCOE QA Engineer Level III – Bench

Analyst

• Support Lean transformation efforts
• Map current and target states of business processes
• Identify and document process gaps
• Develop stakeholder presentation decks
• Apply standard Lean tools to generate insights
• Conduct training sessions and workshops
• Promote a culture of continuous improvement

Process Excellence Delivery Analyst – Mid

Full-stack Engineer

• Build and support backend services using Python and cloud technologies.
• Develop, integrate RESTful APIs , write unit tests
• Work with Azure Functions, Azure Container Apps, Blob Storage, Azure SQL to build scalable applications.
• Learn and work with CI/CD pipelines using Azure DevOps
• Work closely with senior engineers and participate in code reviews and design discussions

Software Engineer – Mid

• Software Engineer III is responsible for the design, development, testing, and maintenance of software applications
• Collaborates with cross-functional teams to deliver high-quality, scalable, and maintainable software solutions that align with business goals
• Provide analysis, design, coding, debugging, testing, and support of software applications
• Work with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to accurately capture stakeholder requests and system specifications and translate them into engineering artifacts (e.g., design specs, source code, test scripts/results)
• Coordinate with software architects and Software Engineer IVs to ensure alignment with Enterprise Architecture principles and software development best practices
• Complete software development work as part of Agile teams, including application design, coding, code review, and testing
• Keep Agile team and APM informed of project status and progress
• Offer suggestions to stakeholders on effective and efficient approaches to achieving project and program objectives
• Manage engineering risks by proactively tracking and communicating issues and mitigation strategies
• Liaise with other project and program areas to coordinate interdependencies and resolve issues
• Support business units in resolving complex user issues in accordance with production support processes and SLAs
• Maintain working knowledge of emerging technologies, engineering standards, and tools
• Provide input to APM/DPM in the creation of product roadmaps and high-level estimates
• Collaborate with IT management to define and develop documentation and engineering artifact standards, guidelines, processes, and templates

Software Engineer Level III

Data Scientist

• Deliver production quality solutions for data extraction, classification, triaging, routing, search, etc.
• Programmatically explore data, derive insights that are statistically sound, and convey findings to colleagues of varying sophistication
• Label and validate datasets of various sizes, using manual methods as well as programmatic and AI driven approaches
• Evaluate the performance of models and solutions-as-a-whole on practical and statistical benchmarks
• Collaborate with other scientists, engineers, product owners, and business customers to develop solutions that meet the business problem
• Create, contribute to, improve, and convey technical and non-technical documentation of solutions

Senior Data Scientist

Data Engineer

• Development and maintenance of Reinsurance Datawarehouse Application
• Collaborate with internal and external technology and business partners to implement product changes
• Produce detail design and unit test documents, as required
• Critically analyze business requirements, architect and implement Datawarehouse solutions
• Define, develop and maintain standards and processes to ensure effective ETL solution
• Production maintenance
• Work closely with product manager to develop and execute action plans to address gaps
• Recommend innovations that enhance and/or provide a competitive advantage to the organization
• Communicate effectively with both the business and technical teams