VP, Head of Strategic Operations
Arch Capital Group Ltd.
full-time
Posted on:
Location Type: Hybrid
Location: Massachusetts • Minnesota • United States
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Salary
💰 $180,200 - $240,000 per year
Job Level
About the role
- Set the strategic direction for the Strategic Operations Manager team, ensuring alignment with business unit and enterprise goals
- Partner with BU Divisional Presidents and leaders to understand priorities and guide the team in analyzing customer and employee journeys for improvement opportunities
- Oversee the identification and prioritization of operational and technology initiatives to support underwriting and business objectives
- Ensure the integration of market insights and leading practices into business planning
- Direct and support Strategic Operations Managers in owning and driving improvements in customer and employee experience journeys
- Monitor team performance, ensuring effective tracking of operational metrics and service levels
- Lead cross-functional transformation efforts, serving as an evangelist for SOMs in major initiatives
- Foster strong engagement between Strategic Operations Managers and IT, Data, Process Engineering, and other business functions
- Promote business innovation and optimization through collaborative problem-solving across multiple business units
- Champion digital capabilities and value-based outcomes across business units and executive stakeholders
Requirements
- Bachelor’s degree in relevant field required, MBA degree preferred
- 15+ years of experience in insurance operations or Underwriting, strong preference for Specialty & Commercial
- Min 5-10+ years in a leadership position and leading prior transformation projects
- Certified Product Management or equivalent Agile certification
- 5-10+ years prior experience leading Business Relationship Managers, or Product Management functions that triangulates between business partners, Underwriting, Operations and Technology
Benefits
- multiple medical plans plus dental, vision and prescription drug coverage
- a competitive 401k with generous matching
- PTO beginning at 20 days per year
- up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer
- basic Life and AD&D Insurance as well as Short and Long-Term Disability
- Paid Parental Leave of up to 10 weeks
- Student Loan Assistance and Tuition Reimbursement
- Backup Child and Elder Care
- and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
insurance operationsunderwritingbusiness transformationoperational metrics trackingcustomer experience improvementemployee experience improvementbusiness innovationcollaborative problem-solvingdigital capabilities
Soft Skills
strategic directionleadershipcross-functional collaborationengagementcommunication
Certifications
Certified Product ManagementAgile certification