Communications Operations Specialist
Arch Capital Group Ltd.
full-time
Posted on:
Location Type: Office
Location: Greensboro • North Carolina • United States
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Salary
💰 $60,000 - $75,000 per year
About the role
- Plan, coordinate and execute webinars, live streams and related events
- Manage platform setup, scheduling and technical checks for livestream events using tools such as MS Teams, Zoom Webinars or similar platforms
- Collaborate with presenters and stakeholders to ensure smooth delivery of live and recorded communications
- Serve as a liaison between communications, IT and business units for technical troubleshooting and coordination of video projects
- Help resolve issues related to virtual event tools, streaming and content sharing
- Gather and track analytics to support communications planning and strategy
- Coordinate and analyze employee surveys to identify trends and actionable insights
- Maintain internal metrics dashboards and help build reports for routine reporting
- Write clear, concise and engaging content for use on internal communication channels, including the company intranet and signage
- Assist in maintaining and updating pages on the company intranet, ensuring accuracy and relevance.
Requirements
- Bachelor’s degree in communications, marketing, journalism, public relations, data analysis, business administration or a related field OR equivalent work experience
- Minimum of 2 years of relevant work experience
- Experience with live streaming or webinar platforms and content management tools
- Experience producing reports and analyzing communication metrics
- Solid copywriting and editing skills
- Strong attention to detail, excellent organizational skills and an ability to manage multiple tasks simultaneously
- Calm and resourceful approach to troubleshooting under pressure
- Ability to work collaboratively and strong interpersonal skills
- A creative mindset, a passion for storytelling, innate curiosity and a willingness to learn new things.
Benefits
- Multiple medical plans plus dental, vision and prescription drug coverage
- Competitive 401k with generous matching
- PTO beginning at 20 days per year
- Up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Off
- Basic Life and AD&D Insurance as well as Short and Long-Term Disability
- Paid Parental Leave of up to 10 weeks
- Student Loan Assistance and Tuition Reimbursement
- Backup Child and Elder Care
- More
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysiscopywritingeditingreportinganalyticscontent management
Soft skills
attention to detailorganizational skillstroubleshootingcollaborationinterpersonal skillscreativitystorytellingcuriositywillingness to learn