ARCCA

Operations

• Monitor store performance (targets, sales, COGS, eNPS, P&L, among others), proposing improvement plans
• Conduct operational visits and audits, completing checklists and leading follow-up meetings
• Onboard and train Franchisees, Managers and Supervisors on Amélie and Juliette processes
• Ensure compliance with the network's operational routines and standards
• Provide consultative support to stores, acting as a bridge between the field and the franchisor
• Prepare reports, KPIs and action plans to support management.

Operations Consultant

• Keep systems up to date, ensuring correct updates and maintenance of the systems used by the stores.
• Consolidate and analyze operational data, preparing reports and tracking performance indicators (for example: COGS, technical/product specification sheets, income statement (P&L), inventory/POS).
• Develop tools and automations using Excel, Power BI, N8N and other technologies to optimize processes and improve operational efficiency.
• Support the operations team during store visits, trainings and rollouts of new units.
• Produce strategic materials and presentations for performance meetings and internal analyses.
• Assist in executing and monitoring action plans, connecting data analyses with the operation's practical routines.

Operations Consultant

Operations Intelligence Intern