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Tech Stack
Tools & technologiesITSMJavaScriptServiceNow
About the role
Key responsibilities & impact- create and maintain custom developed solutions for NASA’s ICAM (Identity, Credential, and Access Management)
- support ICAM’s IdMAX, NAMS, custom container applications, and integrations
- understand functional and technical system requirements
- design and implement applications
- handle deployments
- work closely with the operational support team on testing, troubleshooting, and providing Tier 3 operational support
Requirements
What you’ll need- BS/BA Degree in Computer Science is preferred but other IT-related degrees will be considered
- Junior to Mid – Less than 4 years of related work experience
- Proficiency in Javascript, including server-side and client-side scripting
- Experience working in ITIL/Agile environment
- Experience with technical documentation, story refinement, and tracking coded changes
- Strong Problem-Solving and analytical skills
- Strong communication and collaboration abilities in an Agile development and able to operate independently
- 3+ years ServiceNow experience (Preferred)
- ServiceNow certification: Certified System Administrator(CSA), Certified Application Developer (Preferred)
- Proficiency in ServiceNow Glide API’s and infrastructure (Preferred)
- Experience building scoped applications, creating design documents for data models and process flows, service portals, and general user experience (Preferred)
- Experience building custom workflows in Flow Designer for approvals and business process automation (Preferred)
- Strong grasp of ServiceNow’s ITSM, SPM, and CMDB processes (Preferred)
Benefits
Comp & perks- comprehensive health insurance options
- generous 401K plan
- competitive salaries
- continuous career growth opportunities
- flexible schedules including remote work
- mentoring and performance incentives
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
JavascriptServiceNowServiceNow Glide APIcustom workflowsFlow Designertechnical documentationdata modelsprocess flowsservice portalsbusiness process automation
Soft Skills
Problem-Solvinganalytical skillscommunicationcollaborationindependence
Certifications
Certified System AdministratorCertified Application Developer
