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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in People Operations and HR Shared Services, with a strong focus on process improvement, compliance, and employee lifecycle management. Capable of leveraging analytical skills to drive service enhancements and support decision-making within the People function.
Highest-signal resume keywords
People Operations ExperienceHR Shared Services ExperienceGlobal Mobility ProcessesStakeholder ManagementCIPD Level 5 or Level 7 Qualification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
People PoliciesEmployee Lifecycle ManagementProcess ImprovementData AnalysisHR SystemsCase Management ToolsCompliance ActivitiesEmployee RelationsDocumentation PreparationService Delivery
Soft Skills
Relationship-BuildingOrganisational SkillsProblem-SolvingCustomer FocusCollaboration
Certifications & Qualifications
CIPD Level 5CIPD Level 7
Industry Keywords
Employee ExperienceGlobal MobilityFamily-Friendly PoliciesBenefits AdministrationWorkforce AdministrationGovernance RequirementsEmployment LegislationContinuous Improvement CultureService Quality MonitoringMulti-Country Populations
About the role
Key responsibilities & impact- Provide timely and accurate advice to managers and employees on People policies, processes and procedures.
- Support the delivery of high-quality People Services across the employee lifecycle, including onboarding, contractual changes, family leave, mobility, organisational changes and offboarding.
- Act as a key point of contact for managers and employees, ensuring queries are resolved efficiently and consistently.
- Signpost and escalate employee relations matters to the appropriate Employee Relations COE where required.
- Ensure compliance with company policies, governance requirements and employment legislation.
- Work closely with the GSSC to ensure the business receives an efficient, accurate and customer-focused People Administration service.
- Act as an escalation point for complex operational queries and process-related issues.
- Partner with GSSC Team Leaders to build capability and improve knowledge within the Shared Services team.
- Monitor service quality and identify opportunities to improve service delivery and customer satisfaction.
- Identify opportunities to simplify, standardise and automate People processes.
- Lead and support initiatives that improve efficiency, service delivery and employee experience.
- Support the implementation of new systems, tools and technologies within the People function.
- Develop guidance materials, process documentation and knowledge articles to support managers and employees.
- Promote a continuous improvement culture across People Services.
- Support organisational initiatives including restructures, acquisitions, integrations, office moves and transformation programmes.
- Coordinate People-related activities to ensure a smooth employee experience during periods of change.
- Work collaboratively with People Partners, Centres of Excellence and business stakeholders to deliver key People projects.
- Develop specialist knowledge in designated People Services areas such as Global Mobility, Family-Friendly Policies, Benefits Administration or Workforce Administration.
- Act as a subject matter expert, supporting managers, employees and the wider People function.
- Manage Global Mobility processes, including Skilled Worker visas, sponsorship requirements, visa extensions and liaison with external immigration providers.
- Prepare employee documentation, guidance and communications relating to assigned specialist areas.
- Maintain accurate employee data and support data integrity initiatives.
- Analyse People data and trends to identify service improvements and areas of focus.
- Support audits, compliance activities and governance requirements.
- Produce reports and insights to support decision-making within the People function.
Requirements
What you’ll need- Strong People Operations, HR Shared Services or People Advisory experience within a fast-paced, customer-focused environment.
- Experience supporting managers and employees across the full employee lifecycle.
- Sound understanding of People policies, processes and employment practices.
- Experience working with HR systems, case management tools and people data.
- Demonstrable experience driving process improvements and service enhancements.
- Excellent stakeholder management and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities effectively.
- Analytical and data-driven approach to problem-solving and decision-making.
- Experience supporting multi-country populations would be advantageous.
- Experience of Global Mobility and immigration processes would be advantageous.
- CIPD Level 5 or Level 7 qualified (or working towards qualification) would be considered an advantage
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements