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Tech Stack
Tools & technologiesCloudOracleSQL
About the role
Key responsibilities & impact- Provides production support to maintain environment stability, coordinate code migrations, and resolve first-line incidents for the GSI Solutions team.
- Proactively engages with Key Business Users to receive feedback, gauge satisfaction with systems, and address issues or concerns.
- Collaborate with GSI Automation & Integrations Teams and project teams to ensure the availability, reliability, and performance of middleware systems.
- Monitor Oracle the various Application & Extension services across production services to detect and escalate incidents according to SLAs.
- Triage and resolve L1 incidents and service requests; escalate to L2/L3 with clear diagnostics and replication steps.
- Validate deployments and run post-deployment smoke tests to confirm service stability.
- Track incident trends and provide input to continuous improvement and automation initiatives.
Requirements
What you’ll need- Minimum of 3 years’ experience supporting Oracle Applications and Extension layers, at least 1 of which with Oracle Cloud application services.
- Demonstrated experience successfully planning and implementing Cloud application services in a global company with a multi-national, multi-vendor environment.
- Proven track record of achieving service excellence, including maintaining positive stakeholder relationships and coordinating multi-disciplinary teams with internal and external resources.
- Primary: Oracle APEX, Oracle Cloud Infrastructure, Oracle SQL/PLSQL Database, ORDS
- Secondary: Helix system, Arcadis’ policies for SLAs, Problem escalation, Deployment processes.
Benefits
Comp & perks- Health insurance
- Pension scheme
- Flexible working hours
- Professional development opportunities
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Oracle APEXOracle Cloud InfrastructureOracle SQL/PLSQL DatabaseORDSIncident TriageService Request ResolutionDeployment ValidationPost-Deployment TestingContinuous ImprovementAutomation Initiatives
Soft Skills
Stakeholder Relationship ManagementCollaborationProblem SolvingCommunication
