Arcadis

Senior Support Analyst

Arcadis

full-time

Posted on:

Location Type: Hybrid

Location: Boca Raton • Florida • 🇺🇸 United States

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Salary

💰 $80,000 - $107,000 per year

Job Level

Senior

Tech Stack

AnsibleAWSAzureCloudLinuxOracleTCP/IPVMware

About the role

  • Provide advanced end-to-end IT systems and application support for external customers in private and public sectors
  • Lead support and maintenance of Intelligent Transportation Systems (ITS) infrastructure, including software, compute, storage, network, and cloud components
  • Configure, monitor, and optimize network monitoring systems (e.g., PRTG) for compute nodes, networking equipment, storage systems, and custom applications
  • Install, configure, and administer physical compute nodes and hypervisors (VMware, Hyper-V, Oracle KVM)
  • Provision and manage AWS/Azure cloud resources, including performance tuning and cost optimization
  • Perform advanced VM operations: replication, cloning, backups, monitoring, and troubleshooting
  • Configure, manage, and troubleshoot Juniper and Cisco/Meraki network switches and routers, including VLANs, routing protocols, firmware upgrades, and CLI-based configuration
  • Perform patching, updates, and maintenance on Windows Server environments (2016, 2022, 2025)
  • Administer Linux environments (Ubuntu, Rocky Linux, AWS Linux) for system performance, security hardening, and automation
  • Collaborate with cross-functional teams to design and implement scalable infrastructure solutions
  • Document procedures, configurations, and troubleshooting steps for compliance and knowledge sharing
  • Participate in on-call rotation and provide after-hours support as needed
  • Provide mentorship to other support members
  • Occasional overnight travel (up to 20%)

Requirements

  • Post-secondary degree in Computer Science, Electrical/Computer Engineering, or equivalent
  • 6+ years of experience in IT infrastructure support, including physical servers, virtualization, and cloud platforms
  • Expert-level experience with Windows Server OS lifecycle management
  • Proficient in deploying and administering Dell/HP servers, storage arrays, and virtualization platforms (VMware, Hyper-V, Oracle KVM)
  • Advanced knowledge of TCP/IP networking, VLANs, routing protocols, and performance tuning
  • Hands-on experience with Juniper and Cisco/Meraki network switches and routers, including CLI configuration and troubleshooting
  • Strong Linux administration skills (Ubuntu, Rocky Linux, AWS Linux)
  • Familiarity with automation tools (Ansible, Bash scripting) and monitoring systems.
  • Proven ability to manage multiple priorities, mentor junior team members, and lead complex projects
  • Comfortable with physical lift, movement & installation of IT hardware (servers, switches, storage)
  • Experience in performing recurring maintenance physical IT hardware (servers, switches, storage)
  • Willingness to participate in on-call and after-hours support schedules
Benefits
  • medical, dental, and vision
  • EAP
  • 401K
  • STD
  • LTD
  • AD&D
  • life insurance
  • paid parental leave
  • reward & recognition program
  • optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement
  • nine paid holidays
  • 15 days PTO that accrue per year

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT systems supportIntelligent Transportation Systemsnetwork monitoringVMwareHyper-VOracle KVMAWSAzureWindows ServerLinux administration
Soft skills
mentorshipcollaborationproject managementproblem-solvingcommunicationprioritizationleadership