Country Workplace Operations Manager

Arcadis

Workplace Operations Manager leading outsourced facilities services, budgets and compliance across Arcadis offices in Australia. Delivering consistent workplace experiences through global standards and local teams.

Posted 9/11/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Facility Management and Workplace practices, with a strong focus on delivering high-quality user experiences and managing complex budgets. Proven ability to lead teams and manage outsourced service models while ensuring compliance with relevant standards and legislation.

Highest-signal resume keywords

Facility Management ExpertiseBudget Management Over $0.5MOutsourced Workplace Service LeadershipCAFM Systems KnowledgeExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Budget SettingVariance ManagementWorkplace Standards ReviewAudit ConductingWorkplace Health and Safety ComplianceProject SupportSupply Chain ManagementKPI ManagementUser Experience DeliveryProblem Solving

Soft Skills

Negotiation SkillsPresentation SkillsTeam LeadershipCommunication SkillsPrioritization Skills

Certifications & Qualifications

Membership in Facility Management Professional Body

Industry Keywords

Workplace ServicesMulti-Site EnvironmentsWorkplace PromiseWorkplace Health and SafetySustainability ResponsibilitiesWork Councils EngagementMatrix Environment ExperienceInternal Team ManagementOutsourced Service ModelStakeholder Engagement

About the role

Key responsibilities & impact

Deliver the Workplace Promise consistently across the portfolio in Australia
Provide a best-in-class experience for Arcadis employees, guests and office users
Manage internal teams and/or outsourced Workplace suppliers
Ensure standards and KPIs are met across all properties within the remit
Conduct audits where applicable
Set budgets, approve costs, reforecast and manage the country Workplace budget
Interface with safety, health, environment and quality functions to meet Workplace health, safety and sustainability responsibilities
Review and update Workplace standards
Coordinate Workplace communications and intranet sites
Support Workplace projects when required
Lead team members and contractors delivering Workplace services
Ensure compliance with legislation, codes of practice and Arcadis standards
Act as escalation point for country-related Workplace issues
Engage with Work Councils and Unions
Advise the Regional Workplace Operations Manager and suppliers on country FM and Workplace matters
Manage the supply chain to ensure consistent service, value for money, transparency, innovation and continual improvement
Manage Workplace responsibilities defined in supply chain contracts and scopes of work
Report on budget performance and manage supply chain escalations and variances
Interface with enabling functions
Participate in regional and global Workplace teams
Deputize for the Regional Workplace Operations Manager as required

Requirements

What you’ll need

Sound knowledge of FM/Workplace matters and practices gained by significant experience in a similar environment with a portfolio size of 10 offices
Experience delivering high-quality user experience in flagship properties
Experience leading an outsourced Workplace service model
Relevant qualifications / experience
Membership of a recognized facility management/workplace professional body at a level appropriate to the role
Financial acumen, including experience managing budgets in excess of $0.5m, budget setting, reporting and variance management
Fluency in written and spoken English is essential
Excellent communication, negotiation and presentation skills
Significant experience in FM/Workplace or similar, multi-site customer-facing environments
Experience managing outsourced Workplace service contracts
Sound knowledge of CAFM systems used in the delivery of Workplace services
Ability to work in a global organization and a matrix environment
Ability to prioritize and manage a complex workload
Systematic approach to problem solving and decision making
Willingness to undertake travel within the country and occasionally beyond as required

Benefits

Comp & perks

Skills-based career development approach
Support to achieve career ambitions
Equality, diversity, inclusion and belonging commitment
Flexible work arrangement (hybrid)
Opportunity to work with a global team
Meaningful work delivering sustainable solutions
Travel within the country and occasionally beyond as required