Director, Training and Enablement

Arcadia

Director of Training & Enablement shaping how customers learn and adopt the Arcadia platform. Leading complex training initiatives for healthcare technology with a focus on outcome improvement.

Posted 6/15/2026full-timeRemote • 🇺🇸 United StatesLead💰 $150,000 - $200,000 per yearWebsite

About the role

Key responsibilities & impact

Design and own the end-to-end user onboarding experience for new Arcadia customers, from initial platform orientation through sustained adoption milestones
Develop role-based curricula for distinct user personas: clinical staff, care managers, payer analysts, health system administrators, and executive stakeholders
Partner with Implementation and Customer Success to align training delivery with go-live timelines and post-launch success metrics
Build and own Arcadia’s certification programs, including the Arcadia Certified Professional pathway, expanding credentialing across customer and internal audiences
Coordinate training delivery at customer-facing events including Arcadia’s annual Aggregate conference
Lead development of a scalable library of asynchronous learning materials: video tutorials, interactive walkthroughs, knowledge base articles, and role-based learning paths
Own the Learning Management System strategy and administration — platform optimization, content architecture, learner experience, and reporting on engagement and completion
Apply instructional design best practices to translate complex healthcare data workflows into clear, durable learning content
Establish version control and content lifecycle governance to keep materials current through rapid product iteration
Serve as the training and enablement lead embedded in the product release cycle, participating in roadmap reviews and LA-to-GA readiness processes
Coordinate end-user V&V testing and develop feature enablement content deployed concurrent with or ahead of customer-facing launches
Develop deep, hands-on functional knowledge of the Arcadia platform across data ingestion, population health analytics, quality reporting, and Arcadia Vista
Stay current on the value-based care landscape — CMS programs (MSSP, ACO REACH, LEAD, ACCESS, Medicare Advantage), quality reporting programs, and payer/provider dynamics — so training content reflects real customer use cases
Demonstrate deeply credible understanding of customer clinical and operational workflows, including how users interact with EHRs, care management tools, and other third-party systems alongside Arcadia
Conduct user research and workflow shadowing to continuously ground training design in real-world context and surface product feedback
Build and deliver internal enablement programs that keep Arcadia’s customer-facing teams current on platform capabilities, new products, and the evolving VBC landscape
Develop onboarding programs for new hires in Customer Success, Implementation, and other operational roles, applying the Arcadia Certified Profession designation and ensuring fast time-to-productivity
Support continuing education across the broader operations organization
Hire, develop, and manage a small team of instructional designers and/or training specialists (1–3 direct reports, with runway to grow)
Define and track KPIs across training engagement, completion rates, certification attainment, and correlation to customer adoption and retention
Build scalable operational processes for training content production, review, approval, and deprecation

Requirements

What you’ll need

10+ years of experience in training, customer education, or enablement roles, with at least 5 years in enterprise health IT or SaaS healthcare platforms
Proven dual track record in both internal team enablement (onboarding and continuing education for large CS or operations organizations) and external customer training programs
Health IT platform depth: direct experience with clinical or analytics software in the payer or provider space (e.g., EHR platforms, population health tools, care management systems, analytics platforms)
Value-based care fluency: working knowledge of VBC models, CMS quality programs, MSSP/ACO structures, and the clinical and financial workflows that drive customer use cases at Arcadia
Instructional design expertise: demonstrated ability to build asynchronous learning content using modern authoring tools (Articulate, Camtasia, or equivalent) and administer LMS platforms at scale
Release management experience: familiarity with Limited Availability-to-General Availability readiness processes, end-user Verification & Validation testing, and coordinating training delivery alongside product launches
Operational discipline: a track record of building and running programs with rigor — governance, KPIs, process documentation, and continuous improvement
Player-coach leadership: comfortable setting strategy and personally executing while building and developing a small team
Communication range: able to tailor content and messaging for clinical, analytical, operational, and executive audiences

Benefits

Comp & perks

Opportunity to shape impactful training programs in a rapidly evolving healthcare environment
Engagement with cross-functional teams in a mission-driven company transforming healthcare
Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
A flexible, remote friendly company with personality and heart
Employee driven programs and initiatives for personal and professional development
Become a member of the talented, energized, diverse and purpose-driven Arcadian Community

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

instructional designasynchronous learning contentLMS administrationrelease managementend-user verificationdata ingestionpopulation health analyticsquality reportingEHR platformsanalytics platforms

Soft Skills

team enablementcommunicationleadershipstrategic planningprocess documentationcontinuous improvementuser researchworkflow shadowingcontent tailoringoperational discipline

Certifications

Arcadia Certified Professional