Arcadia

Customer Insights Analyst

Arcadia

full-time

Posted on:

Location: 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

AWSSQLTableau

About the role

  • Assist in development of complex SQL data models that support large scale Behavioral Health performance monitoring and Risk Stratification algorithms
  • Support delivery of customer-facing dashboards, reports, and presentations distilling complex information into concise visuals and written insights
  • Deeply support our customers’ use of Arcadia’s analytics products including query- and dashboard-building platforms, providing hand-holding and co-development of code and content to clients
  • Collaborate with Product Managers, Analysts, and Data Scientists across teams
  • Create high value analytics and reporting for Arcadia customers
  • Provide direct support to clients with technical and healthcare subject matter expertise and coaching, especially on customer-authored dashboards and reports
  • Maintain clear documentation that helps drive decision making forward
  • Provide support and coverage to teammates on multiple complex projects using SQL and dashboarding expertise
  • Bring thought leadership to the creation of analytics products
  • Become a subject matter expert on Arcadia’s dashboard self-authoring product and manage multiple customer projects

Requirements

  • 2+ years of healthcare analytics experience
  • Passion and patience for documentation and hands-on client support
  • Comfortable speaking with clients about their objectives and translating those into deliverables
  • Experience analyzing healthcare data
  • Experience with project planning and timeline management on complex analytic projects
  • Ability to query and manipulate relational databases with SQL
  • Experience with a business intelligence dashboarding tool such as QuickSight, Tableau, or Power BI
  • Eagerness to learn, a detail-oriented mindset, and a creative approach to problem solving
  • (Preferred) Experience working at or with government agencies, behavioral healthcare providers, health plans
  • (Preferred) A passion for communicating data through clear and compelling visual design
  • (Preferred) Experience hands-on coaching on technical tools in a virtual environment
  • (Preferred) Experience with healthcare quality measure specifications and claims data
  • (Preferred) Experience with the AWS platform
  • (Preferred) Advanced SQL skills with version control (Github), and DBT
  • (Preferred) Experience using collaboration tools such as Jira and Confluence