Project Manager

• Oversee the processes for requesting, tracking, and delivering connectors, including Jira workflows, standard operating procedures (SOPs), and Agile ceremonies
• Serve as the Scrum Master for one or more Scrum Teams dedicated to building connectors and ensure prerequisites are met
• Interact frequently with implementation managers who track delivery and own customer communications
• Work with senior leaders at Director and VP level reporting progress, blockers, and opportunities
• Collaborate with project managers across Engineering, Product, IT, and Operations to develop standard processes, practices, minimum standards and templates for project management
• Consult on complex delivery efforts by developing effort-based plans, supporting customer-facing teams, setting expectations, communicating progress and acting as escalation point for issues and risks
• Manage escalations: convene stakeholders, establish mitigation plans, and report status until resolution
• Establish metrics and dashboards in Jira and/or Smartsheet to inform leaders about status, queue depth, velocity, and inflow/outflow rates
• Manage the connector sprint planning process and support implementation managers on individual connector execution
• Develop velocity and throughput tracking mechanism to improve project timeline projections and capacity planning

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Customs Project Manager