Project Manager, Technical Operations

Arcadia

full-time

Posted on: 9/23/2025

Origin: • 🇺🇸 United States

✨ AI Apply

JuniorMid-Level

Amazon RedshiftApacheAWSEC2PMP

About the role

Oversee the processes for requesting, tracking, and delivering connectors, including Jira workflows, standard operating procedures (SOPs), and Agile ceremonies
Serve as the Scrum Master for one or more Scrum Teams dedicated to building connectors and ensure prerequisites are met
Interact frequently with implementation managers who track delivery and own customer communications
Work with senior leaders at Director and VP level reporting progress, blockers, and opportunities
Collaborate with project managers across Engineering, Product, IT, and Operations to develop standard processes, practices, minimum standards and templates for project management
Consult on complex delivery efforts by developing effort-based plans, supporting customer-facing teams, setting expectations, communicating progress and acting as escalation point for issues and risks
Manage escalations: convene stakeholders, establish mitigation plans, and report status until resolution
Establish metrics and dashboards in Jira and/or Smartsheet to inform leaders about status, queue depth, velocity, and inflow/outflow rates
Manage the connector sprint planning process and support implementation managers on individual connector execution
Develop velocity and throughput tracking mechanism to improve project timeline projections and capacity planning

2-5 years of related work experience at a tech company
Bachelor’s degree or equivalent
Demonstrated success in project management discipline
Proven results delivering projects in Agile/Scrum environment
Eagerness to learn, a detail-oriented mindset, and a creative approach to problem solving
Excellent oral and written communication skills: Comfortable and confident communicating at all levels in the organization
Demonstrated proficiency in use of project planning tools (SmartSheet, Jira, Confluence, etc.) as well as MS Office tools
A passion for collaboration and problem solving (preferred)
Experience in healthcare, especially value-based care and population health management (preferred)
Experience designing and refactoring processes in a high-paced operational environment (preferred)
Proven track record of collaborating across teams and with senior leaders in an organization (preferred)
Exposure to AWS products (S3, EC2, Athena, Redshift, etc.) or Apache products (Scylla, Zeppelin, Nifi, Hudi, etc.) a plus (preferred)
Project Management Certification (CAPM or PMP) (preferred)
Experience leading a cross-functional team or project(s) and promoting a collaborative environment (remote experience a plus) (preferred)