Implementation Specialist

• Runs product implementations, developing project plan and coordinating kickoff, product installation, validation, training, and go live.
• Educates customer resources on Arcadia’s technical implementation processes, product architecture and functionality, and best practices around complex healthcare data integration and platform usage to drive quality improvement, analyze and manage cost and utilization, and improve risk adjustment accuracy.
• Establishes engagement goals, priorities, and timelines, develops a detailed project plan oriented around customer and internal objectives, and manages tasks on a day-to-day basis and reports status.
• Escalates and leads resolution of risks and issues, including understanding complex technical challenges and designing custom solutions leveraging Arcadia’s products and service capabilities.
• Responsible for customer communications and owns all standing and ad-hoc project meetings.
• Coordinates customer, internal, and third-party activities. Ensures project team collaboration and early escalation if project is tracking behind. Effectively delegates across a mixed team of project managers.
• Demonstrates strong organizational, presentation, and customer service skills; communicates effectively on data structures and platform architecture.
• Clearly communicate program/project status, issues, risks, plans, etc. to senior management.
• Performs other related duties as assigned or requested.

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