Arcadia

IT Administrator

Arcadia

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Job Level

JuniorMid-Level

Tech Stack

AzureFirewalls

About the role

  • Isolating, resolving, and following up with end-users to resolve technical problems, both remote and in-person
  • Troubleshooting and modifying PC software applications
  • Preparing systems for deployment to end users, including configuration and setup
  • Performing routine computer provisioning to ensure machines are always ready for quick deployments
  • Performing IT onboarding for newly onboarded employees
  • Participating in team projects
  • Performing routine maintenance on all computer system equipment
  • Helping manage all company SAAS applications, including Office 365, Box, RingCentral, Slack, Duo, JIRA, and Confluence
  • Assisting with AV needs for companywide webinars

Requirements

  • Basic understanding of networking switches, routers, firewalls, and working with ISPs
  • Sound understanding of Office 365 services such as Exchange, Azure AD, Intune, and more
  • Experience supporting 80 – 100 employees
  • Must have a friendly, helpful customer service spirit with a willingness to learn
  • Ability to present in a competent, efficient manner in dealing with the various levels of company personnel
  • Must have working knowledge of PC hardware and desktop operating systems
  • Must have working knowledge of mobile phone setup (MDM), configuration, and troubleshooting
  • Working knowledge of remote connectivity software such as RDP and VPN
  • Experience with Microsoft Active Directory, administration, creation of user accounts, and internet email
  • Strong organizational skills with excellent attention to detail and accuracy
Benefits
  • Be a part of a mission-driven company that is transforming the healthcare industry by changing the way patients receive care
  • Chance to be surrounded by a team of extremely talented and dedicated individuals driven to succeed
  • Competitive compensation and amazing benefits, including Flexible Time Off (~22 days company average)
  • A flexible, remote-friendly company with personality and heart
  • Employee-driven programs and initiatives for personal and professional development
  • Be a member of the Arcadian and Barkadian Community

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingPC software applicationscomputer provisioningIT onboardingnetworking switchesroutersfirewallsPC hardwaredesktop operating systemsmobile phone setup
Soft skills
customer servicewillingness to learnpresentation skillsorganizational skillsattention to detail