Technology Delivery Manager
Newrez LLC
Cloud
Program Manager, Retail Communications
Arc'teryx Equipment
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$82,000 - CA$112,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Sourcing and strategically planning communications and associated resources against the Retail Calendar to ensure stores receive the right information at the right time
- Developing impactful internal communications and resources for a global audience including (but not limited to) weekly publication, resources, videos, speaking notes, editorial stories and intranet posts
- Facilitating cross-functional collaboration to ensure communication strategies are integrated with other business functions and initiatives
- Partnering cross functionally to gain alignment and hold cross-functional teams accountable to meet milestones, specifically Product, (including Merchants, Allocations Teams, and Visual Merchandising teams), Brand Marketing, People & Culture, Finance, IT and Retail Training
- Working with translation and localization services to ensure communications can be scaled and shared globally
- Creating and executing project plans to drive internal engagement and deliver results for specific initiatives
- Identifying and mitigating risk in projects and escalating issues where necessary
- Supporting with the organization, management, and maintenance of key retail documents, files, and resources in our retail intranet
- Supporting with our Store Matrix List, our Retail Intranet, and our Distribution lists
- Championing our principles, practices, and procedures in Retail and maintain/uphold these consistently
Requirements
- You have a bachelor’s degree in a related field
- You have 3+ years’ experience in a communication related role
- You have 1+ years experience in a retail environment
- You are proficient with Microsoft Office, Adobe Creative Cloud, and illustrator (other tools may be an asset)
- You have experience in developing, creating, reviewing and releasing communications to large, varying audiences
- You have experience working with translation services, contractors or copywriters
- You have experience working in a vertical retail business model
- You have experience with intranet solutions and employee engagement tools
- You have a background in design, photography, and creative graphic solutions
- You have experience working with Smartsheet and/or other project management tools.
- You are proactive in identifying the root cause of issues and developing solutions
- You demonstrate the ability to multi-task and work under pressure, operating under tight time constraints with a strong sense of urgency.
- You have excellent interpersonal skills including analytical, problem solving, organizational, issue resolution, and cross functional relationship management
- You communicate with honesty and kindness, and you create space for others to do the same
- You embrace feedback and direction from your peers, managers and leaders
- You foster connection by putting people first and building trusting relationships
- You remain highly flexible and adaptable when faced with ambiguity
- You effectively balance autonomy and collaboration
- You inspire breakthrough thinking and continuous improvement
- You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
- Your passion for your work is paralleled by your passion for getting outside and living it
