Technical Business Analyst – Payments

Arbor Education

Technical Business Analyst joining Arbor's Payments team to enhance school management tools. Collaborating with Product Manager for strategic roadmap alignment and user-centric product development.

Posted 6/26/2026contractRemote • 🇬🇧 United KingdomMid-LevelSenior💰 £48,000 per yearWebsite

About the role

Key responsibilities & impact

Collaborate with the Payments Senior Product Manager to shape, challenge and deliver a strategic product roadmap aligned with company goals
Define problems and hypotheses based on customer needs and feedback, ensuring alignment with the product strategy.
Work with Engineering and Product Design to identify assumptions, risks and validate feasibility of potential solutions
Support the Payments Senior Product Manager in planning and coordinating the delivery of product development, through iterative sprint cycles and regular team ceremonies
Decompose high-level product initiatives into detailed user stories, functional specifications and acceptance criteria
Define detailed business rules, data validations, and error-handling scenarios to ensure robust technical solutions
Document current and future-state workflows using data flow diagrams, sequence diagrams, and system schemas to guide the engineering team
Collaborate with security and compliance stakeholders to ensure product requirements meet data protection regulations and payment security frameworks (e.g. PCI compliance)
Proactively identify, track and manage technical cross-team dependencies that could impact the product roadmap
Use data-driven iteration and testing to measure impact and inform adjustments.
Act as the primary technical point of contact for the 2nd Line Support team, reviewing and triaging escalated bugs, system behaviour queries and high-priority customer issues.
Partner with the Payments Senior Product Manager to prioritise support work, ensuring the resolution of bugs, maintenance and technical debt is balanced against strategic roadmap delivery.
Champion a user-centric approach using feedback, metrics, and research to inform product decisions.
Proactively communicate with stakeholders on milestones, progress, and adjustments to your plans.
Foster collaboration, communication, and a culture of shared learning within the team and across departments.

Requirements

What you’ll need

Proven experience working in a technical business analysis role, with cross-functional teams, including engineering, design, and customer success.
Experience working on complex technical requirements across multiple domains
Comfortable working with remote teams.
Passion for building user-centric products that make a difference.
Ability to effectively leverage data and metrics to make informed decisions
Exemplary communication skills; ability to persuade and provide compelling rationale for decisions
Proven experience working on payments products
Experience in the Payments, Finance or EdTech sector is desirable
Someone who thrives in a fast paced, AI-native environment with multiple internal stakeholders and high levels of collaboration.

Benefits

Comp & perks

A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
Life Assurance paid out at 3x annual salary
Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks
Private Dental Insurance with Bupa
Salary sacrifice Pension provided by Scottish Widows
Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!
Access to services such as Calm and Bippit (financial wellbeing coaching)
All of our roles champion flexible working and we are happy to discuss what this means to you
Social committees that plan team, office and company wide events to bring people together and celebrate success
Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)
Volunteer with a charity of your choice for a day each year
Dog friendly offices!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business analysisuser storiesfunctional specificationsdata validationserror-handling scenariosdata flow diagramssequence diagramssystem schemasdata-driven iterationtesting

Soft Skills

collaborationcommunicationproblem-solvingstakeholder managementuser-centric approachadaptabilitypersuasionteamworkstrategic thinkingcross-functional collaboration