Replenishment and Sales Analytics Manager
Bradshaw Home
Senior Customer Success Manager
Arbor Education
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £45,000 per year
Job Level
Senior
About the role
- Work with highest-value customers (named top-tier accounts) to define agreed outcomes and create detailed Success Plans
- Measure progress against outcomes throughout the customer journey and update Success Plans
- Enable customers to achieve agreed outcomes through guidance, training recommendations and proactive support
- Conduct customer health checks (particularly ahead of renewals) and prepare and present materials for review meetings
- Manage account risks as the risk owner, coordinating with Partnership Managers and internal stakeholders to resolve issues
- Provide technical expertise on Arbor products: configuration, data services, integrations, APIs, system architecture
- Advise on relevant training and Professional Services and recommend functionality rollout plans
- Regularly visit named customers onsite to hold review meetings and maintain relationships
- Identify upsell and cross-sell opportunities, qualify leads and hand them to Account Management
- Collaborate closely across Customer Success, Partnership, Product and Marketing teams and advocate for the customer internally
Requirements
- Strong School and MAT MIS system knowledge preferred
- Experience of Arbor MIS preferred
- 3+ years of experience in a SaaS business in a customer success focused, customer facing role
- Willingness to travel frequently to client sites (minimum 20% of time)
- Experience with Gainsight and Zendesk would be highly beneficial
- Ability to work independently with strong time management skills
- Ability to perform in a fast moving, dynamic environment
- Ability and willingness to visit customers onsite regularly for review meetings
- Right to work in the UK (We are unable to provide visa sponsorship at this time)
