Customer Success Manager

• Work with highest-value customers (named top-tier accounts) to define agreed outcomes and create detailed Success Plans
• Measure progress against outcomes throughout the customer journey and update Success Plans
• Enable customers to achieve agreed outcomes through guidance, training recommendations and proactive support
• Conduct customer health checks (particularly ahead of renewals) and prepare and present materials for review meetings
• Manage account risks as the risk owner, coordinating with Partnership Managers and internal stakeholders to resolve issues
• Provide technical expertise on Arbor products: configuration, data services, integrations, APIs, system architecture
• Advise on relevant training and Professional Services and recommend functionality rollout plans
• Regularly visit named customers onsite to hold review meetings and maintain relationships
• Identify upsell and cross-sell opportunities, qualify leads and hand them to Account Management
• Collaborate closely across Customer Success, Partnership, Product and Marketing teams and advocate for the customer internally

Senior Customer Success Manager

Senior CRM Manager

Customer Success

Senior Customer Success Manager

Senior Customer Success Manager

Senior Customer Success Manager