Arbor Education

Customer Onboarding Partner

Arbor Education

full-time

Posted on:

Location Type: Hybrid

Location: Wakefield • 🇬🇧 United Kingdom

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Salary

💰 £26,000 - £28,000 per year

Job Level

Mid-LevelSenior

About the role

  • Act as the primary point of contact for new clients immediately following their purchase of education-specific software
  • Build and maintain strong, supportive relationships with schools and Multi-Academy Trusts
  • Offer full operational support and address any client queries throughout the onboarding phase
  • Ensure customers achieve their desired goals and success while using the platforms.
  • Manage the end-to-end onboarding process, ensuring a smooth transition to the SaaS platforms
  • Create and oversee project timelines to ensure all implementation milestones are met
  • Coordinate system builds and ensure the software is configured to meet the client’s specific needs
  • Organize and coordinate training sessions to ensure users are confident with the technology
  • Handle and process large volumes of client data with a high degree of accuracy and attention to detail

Requirements

  • Proven experience in customer onboarding, project management, or a related field.
  • Excellent communication and interpersonal skills and the ability to build strong relationships
  • The ability to manage multiple projects simultaneously and meet deadlines
  • Proficiency in using SaaS platforms and related technologies
Benefits
  • 25 days annual leave (plus 8 days Bank Hols)
  • Your birthday off
  • BUPA Healthcare Cashback plan – following successful completion of probation
  • Pension Scheme
  • Ongoing professional development opportunities – we can offer supported study and potential funding for external qualifications
  • A cracking team to work with!
  • Flexible working – we can offer part time or term time hours to suit you and your family

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer onboardingproject managementdata processingsoftware configurationSaaS platforms
Soft skills
communication skillsinterpersonal skillsrelationship buildingmultitaskingattention to detail