Customer Success Partner
Arbor Education
full-time
Posted on:
Location Type: Hybrid
Location: Wakefield • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £26,000 - £29,000 per year
Job Level
Mid-LevelSenior
About the role
- Developing and maintaining strong, long-lasting relationships with customers
- Being the primary point of contact for customers during the module rollout phase, addressing their needs and concerns promptly.
- Collaborate with customers to understand their business objectives and develop tailored success plans
- Monitor customer progress and provide strategic advice to help them achieve their goals
- Providing ongoing support to customers, resolving any issues or challenges they encounter, directing them to the helpdesk and customer education teams as required.
- Work closely with the technical support team to address complex problems and ensure timely resolution
- Regularly checking in with customers to ensure they are satisfied and fully rolling out our software products.
- Identifying any opportunities for upselling and cross-selling additional features we have here at SAMpeople/Fusion HR.
- Collecting and analysing customer feedback to identify areas for product and process Improvement
- Share insights with the product development team to enhance the overall customer experience
- Maintain accurate records of customer interactions and roll out progress.
- Prepare regular reports on customer success metrics, including satisfaction scores, retention rates and usage statistics
Requirements
- Proven experience in a customer success, account management or similar role within a SaaS business
- Excellent communication and Interpersonal skills, with the ability to build strong relationships with customers
- The ability to manage multiple customer accounts
- Proficiency with customer success tools and CRM software
Benefits
- 25 days annual leave (plus 8 days Bank Hols)
- Your birthday off
- BUPA Healthcare Cashback plan – following successful completion of probation
- Pension Scheme
- Ongoing professional development opportunities – we can offer supported study and potential funding for external qualifications
- A cracking team to work with!
- Flexible working – we can offer part time or term time hours to suit you and your family
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementSaaS
Soft skills
communicationinterpersonal skillsrelationship buildingproblem solvingstrategic advicecustomer feedback analysisreport preparation