Senior Client Service Representative, Business Insurance – Surety
Marsh McLennan
Principal Consultant, Oracle Cloud HCM Talent Management, OTL, Absence, Client Services
Arbi Arredobagno
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $125,000 - $165,000 per year
Job Level
Lead
Tech Stack
CloudOracle
About the role
- A Principal Consultant Client Services at Argano plays a crucial role in shaping the direction of the Client Services family. They are responsible for managing and enhancing relationships with mid-to-large clients to ensure their satisfaction, retention, and continued business with the company. They are involved in setting strategic goals, leading mid to large size client initiatives, and providing expert guidance to both clients and internal teams and providing advanced technical support and configurations when requested. They act as a bridge between the client and Argano, ensuring that client needs are understood and met. A Principal Consultant is constantly implementing and testing enhancements as well as new functionality. This position requires module expertise in the following modules: Talent Management, Time and Labor, and Absence Management.
Requirements
- 5 - 10 years of Client Services experience or in related field.
- Module-specific experience in Talent Management, Time and Labor, and Absence Management.
- Demonstrated experience in understanding business practice concepts in your modules of expertise.
- Track record of building long-lasting relationships with your clients
- Bachelor’s Degree preferred.
- 3 full life cycle Oracle HCM Cloud implementations
- Ability to understand fundamental system design and purpose.
- Ability to engage effectively at the business and technical level.
- Strong written and verbal communication skills
- Oracle certified in your modules of expertise.
- OTBI, HDL, HSDL, BIP, Visual Builder Studio, and FastFormula
- Redwood implementation and upgrade experience highly preferred
- Ability to manage/deliver projects, including experience planning and estimating.
- Validated ability to support sales as Subject Matter Expert
- Strong interpersonal skills
- Knowledge of challenges commonly faced by client and support teams.
- Ability to work well autonomously and in a team environment.
- Ability to effectively manage priorities and multiple clients.
- Self-motivated and able to plan work effort and manage priorities.
- Experience Leading and managing mid-size client projects independently.
- Experience providing complex solutions to clients.
- Extensive expertise in multiple technical domains and IT knowledge.
- Proven track record of successful project management and client satisfaction.
