Senior D365 Supply Chain Functional Consultant – Client Services

Arbi Arredobagno

Deliver expert support and strategic guidance for Microsoft D365 Finance and Supply Chain clients, resolving issues, optimizing processes, and driving business success.

Posted 6/15/2026full-timeRemote • 🇨🇦 CanadaSenior💰 CA$90,000 - CA$145,000 per yearWebsite

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Troubleshoot and resolve managed services break/fix support issues at the senior level within the given SLA’s, helping clients to minimize their business disruptions.
Review inbound cases
Actively follow-up on and track updates on work from clients and internally
Ensure progression of activities and communicate status
Escalate issues as needed
Understand requirements for enhancement requests, author FDD documents and document requirements and Dynamics solution in Azure Dev Ops (ADO)/Client Care ticketing system
Provide solution training to clients and internal team members
Maintain comprehensive documentation of support cases, resolutions, customizations, facilitating knowledge sharing within the team and with client.
Ensure all cases are updated and status communicated
Coordinate with other internal teams to maintain broad view of overall customer efforts and initiatives
Lead client Status calls weekly to share updates and align on priority
Assist in project delivery work as required
Manage clients' implementations and environments, including
Routine Microsoft one-version update coordination
Code deployment oversight
Responsible for delivering specific dedicated internal strategic initiatives – including process design, documentation, resource planning, sales activities, and status reporting
Complete quarterly Client Care initiatives
Keep up to date with the latest D365 F&SC updates, patches, and emerging features, and make recommendations for system improvements and enhancements to clients
Mentor associate team members
Should be open to work in different shifts (time zones) as needed

Requirements

What you’ll need

5+ years of experience working in D365 F&SCM Supply Chain module working in an implementation team, managed services team, or combination, performing functional analysist, troubleshooting, solution recommendation and best practices guidance
Expertise in D365F&SC Supply Chain, WMS and Production modules
Proven ability to work with, and contribute to, a virtual team of functional/technical consultants working from different locations across multiple timezones
Ability to work with technical resources to appropriately estimate enhancement efforts for client modification requests, ensure appropriate approvals are in place for system or solution changes, and when approved, drive the solutions to completion.
Strong analytical and problem-solving skills.
Strong interpersonal and communication skills
Highly motivated, self-starter with the ability to take ownership of tasks and activities and drive them to completion
Effective multitasker who can work on a variety of issues at the same time
Microsoft Certification: Dynamics 365 Supply Chain Management Functional Consultant Associate (MB-330 post Feb 2024, or MB-330 plus MB-300 pre-Feb 2024)
Bachelor’s degree in information systems management, Computer Science, or related experience

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Arbi Arredobagno Website LinkedIn All Job Openings 51 - 200 employees Founded 1987 👥 B2C 🛒 Retail B2C
Retail
Manufacturing Arbi Arredobagno is a leading Italian company specializing in bathroom furniture design and manufacturing. With over thirty years of experience, Arbi stands out for its innovative approach, blending cutting-edge technology with elegant design. The company offers a wide range of bathroom products, including cabinets, washbasins, showers, and accessories, all crafted with a focus on quality and customer satisfaction. Arbi collaborates with renowned designers to create stylish and functional bathroom solutions that cater to various preferences. Emphasizing the importance of Made in Italy craftsmanship, Arbi continues to solidify its reputation as an industry leader in bathroom furnishings. Senior D365 Supply Chain Functional Consultant – Client Services Job not on LinkedIn 🔥 19 minutes ago 🇨🇦 Canada – Remote 💵 $90k - $145k / year ⏰ Full Time 🟠 Senior 📁 Client Services Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Troubleshoot and resolve managed services break/fix support issues at the senior level within the given SLA’s, helping clients to minimize their business disruptions.
Review inbound cases
Actively follow-up on and track updates on work from clients and internally
Ensure progression of activities and communicate status
Escalate issues as needed
Understand requirements for enhancement requests, author FDD documents and document requirements and Dynamics solution in Azure Dev Ops (ADO)/Client Care ticketing system
Provide solution training to clients and internal team members
Maintain comprehensive documentation of support cases, resolutions, customizations, facilitating knowledge sharing within the team and with client.
Ensure all cases are updated and status communicated
Coordinate with other internal teams to maintain broad view of overall customer efforts and initiatives
Lead client Status calls weekly to share updates and align on priority
Assist in project delivery work as required
Manage clients' implementations and environments, including
Routine Microsoft one-version update coordination
Code deployment oversight
Responsible for delivering specific dedicated internal strategic initiatives – including process design, documentation, resource planning, sales activities, and status reporting
Complete quarterly Client Care initiatives
Keep up to date with the latest D365 F&SC updates, patches, and emerging features, and make recommendations for system improvements and enhancements to clients
Mentor associate team members
Should be open to work in different shifts (time zones) as needed 🎯 Requirements
5+ years of experience working in D365 F&SCM Supply Chain module working in an implementation team, managed services team, or combination, performing functional analysist, troubleshooting, solution recommendation and best practices guidance
Expertise in D365F&SC Supply Chain, WMS and Production modules
Proven ability to work with, and contribute to, a virtual team of functional/technical consultants working from different locations across multiple timezones
Ability to work with technical resources to appropriately estimate enhancement efforts for client modification requests, ensure appropriate approvals are in place for system or solution changes, and when approved, drive the solutions to completion.
Strong analytical and problem-solving skills.
Strong interpersonal and communication skills
Highly motivated, self-starter with the ability to take ownership of tasks and activities and drive them to completion
Effective multitasker who can work on a variety of issues at the same time
Microsoft Certification: Dynamics 365 Supply Chain Management Functional Consultant Associate (MB-330 post Feb 2024, or MB-330 plus MB-300 pre-Feb 2024)
Bachelor’s degree in information systems management, Computer Science, or related experience Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Client Services Partner 🕒 May 26 Prenuvo 51 - 200 Website LinkedIn All Job Openings Client Services Partner overseeing enhanced scan workflows and patient support in proactive healthcare at Prenuvo. Role involves collaboration with sales and clinical teams to ensure seamless patient experiences. 🇨🇦 Canada – Remote 💵 $68k - $72k / year 💰 Debt Financing on 2022-10 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📁 Client Services Client Services Manager 🕒 May 22 Dynata 5001 - 10000 🤝 B2B 👥 B2C ☁️ SaaS Website LinkedIn All Job Openings Manager overseeing Client Services team delivering market research data and services. Managing client relationships and guiding team workload and performance with a focus on training. 🇨🇦 Canada – Remote 💰 $31.5M Debt Financing - Dynata on 2024-05 ⏰ Full Time 🟡 Mid-level 🟠 Senior 📁 Client Services Program Lead – Client Services, Team Leadership 🕒 May 16 Engaged HR Inc. 11 - 50 👥 HR Tech 🤝 Non-profit Website LinkedIn All Job Openings Program Lead managing teams and client relationships for Canada Homestay Network, fostering positive relationships and overseeing homestay programs. 🇨🇦 Canada – Remote 💵 $28 - $32 / hour ⏰ Full Time 🟠 Senior 📁 Client Services Bilingual Client Services Administrator, English/French 🕒 April 14 Experior Financial Group 51 - 200 💸 Finance 👥 B2C Website LinkedIn All Job Openings Bilingual Client Services Administrator connecting clients with financial associates at Experior Financial Group Inc. Responsible for client communication and application processing in insurance sector. 🇨🇦 Canada – Remote 💵 $56.2k - $60.3k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📁 Client Services 🗣️🇫🇷 French Required Client Support Manager 🕒 April 1 A.K.A. New Media Inc 11 - 50 🤲 Charity ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Manager of Client Support at A.K.A., which supports fundraising efforts for over 300 causes. Involves building support function, and providing tier 1 and tier 2 support for users. 🇨🇦 Canada – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📁 Client Services View More Client Services Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

D365 F&SCMSupply Chain moduleWMSProduction modulesfunctional analysistroubleshootingsolution recommendationprocess designdocumentationcode deployment oversight

Soft Skills

analytical skillsproblem-solving skillsinterpersonal skillscommunication skillsself-starterownershipmultitaskingteam collaborationmentoringclient management

Certifications

Microsoft Certification: Dynamics 365 Supply Chain Management Functional Consultant Associate (MB-330)Microsoft Certification: Dynamics 365 Supply Chain Management Functional Consultant Associate (MB-300)