Arbi Arredobagno

Senior Consultant – D365 F&SC, SCM

Arbi Arredobagno

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇲🇽 Mexico

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Job Level

Senior

Tech Stack

Azure

About the role

  • This role is responsible for working closely and effectively with Argano’s Managed Services clients, providing troubleshooting and analysis, assessing solutions, and advising our customers on how to best meet their goals.
  • The Senior Consultant, Client Care, also acts as a project manager for clients, meeting with them on a pre-determined cadence, triaging and prioritizing issues, assisting with resource planning, and providing clear communication.
  • Troubleshoot and resolve managed services break/fix support issues at the senior level within the given SLA’s, helping clients to minimize their business disruptions.
  • Review inbound cases
  • Actively follow-up on and track updates on work from clients and internally
  • Ensure progression of activities and communicate status
  • Escalate issues as needed
  • Understand requirements for enhancement requests, author FDD documents and document requirements and Dynamics solution in Azure Dev Ops (ADO)/Client Care ticketing system
  • Provide solution training to clients and internal team members
  • Maintain comprehensive documentation of support cases, resolutions, customizations, facilitating knowledge sharing within the team and with client.
  • Ensure all cases are updated and status communicated
  • Coordinate with other internal teams to maintain broad view of overall customer efforts and initiatives
  • Lead client Status calls weekly to share updates and align on priority
  • Assist in project delivery work as required
  • Manage clients' implementations and environments, including routine Microsoft one-version update coordination
  • Code deployment oversight
  • Responsible for delivering specific dedicated internal strategic initiatives – including process design, documentation, resource planning, sales activities, and status reporting
  • Complete quarterly Client Care initiatives
  • Keep up to date with the latest D365 F&SC updates, patches, and emerging features, and make recommendations for system improvements and enhancements to clients
  • Mentor associate team members
  • Should be open to work in different shifts (time zones) as needed.

Requirements

  • Advanced English communication skills
  • 5+ years of experience working in Microsoft Dynamics 365 Finance and Supply Chain management and Microsoft Dynamics AX 2012 working in an implementation team, managed services team, or combination, performing functional analysist, troubleshooting, solution recommendation and best practices guidance
  • Working knowledge and expertise in Warehouse and Production management, and related business processes
  • Microsoft Certification: Dynamics 365 Supply Chain Management Functional Consultant Associate (MB-330 post Feb 2024, or MB-330 plus MB-300 pre-Feb 2024)
  • Bachelor’s degree in information systems management, Computer Science, or related experience
  • Proven ability to work with, and contribute to, a virtual team of functional/technical consultants working from different locations across multiple timezones
  • Ability to work with technical resources to appropriately estimate enhancement efforts for client modification requests, ensure appropriate approvals are in place for system or solution changes, and when approved, drive the solutions to completion.
  • Strong analytical and problem-solving skills.
  • Strong interpersonal and communication skills
  • Highly motivated, self-starter with the ability to take ownership of tasks and activities and drive them to completion
  • Effective multitasker who can work on a variety of issues at the same time
Benefits
  • Equal opportunity employer

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Microsoft Dynamics 365 Finance and Supply Chain managementMicrosoft Dynamics AX 2012functional analysistroubleshootingsolution recommendationWarehouse managementProduction managementAzure Dev Opscode deployment oversightprocess design
Soft skills
advanced English communicationanalytical skillsproblem-solving skillsinterpersonal skillsself-starterownershipmultitaskingteam collaborationclient communicationstatus reporting
Certifications
Microsoft Certification: Dynamics 365 Supply Chain Management Functional Consultant Associate (MB-330)Microsoft Certification: MB-300