Claims Service Specialist I

Arbella Insurance Group

Claims Service Specialist investigating losses, determining coverage and liability, and negotiating settlements for Arbella Insurance. Supporting customers and maintaining accurate claim files in a hybrid Springfield-area role.

Posted 8/18/2026full-timeWest Springfield • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $49,010 - $51,008 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication abilities while managing claims processes. Exhibits attention to detail and organizational skills to ensure accurate documentation and reporting.

Highest-signal resume keywords

Customer Service ExcellenceOral And Written Communication SkillsTime Management SkillsAttention To DetailClaims Investigation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ProcessingDocumentation InspectionSettlement NegotiationFact CheckingLiability Assessment

Soft Skills

Diplomatic CommunicationOrganizational SkillsEmpathyProblem Solving

Industry Keywords

Insurance ClaimsCoverage DeterminationCustomer SupportClaims Management

About the role

Key responsibilities & impact

Talk directly with people who have recently experienced a loss
Inspect damage
Investigate documentation and accurately record each detail
Check claim case facts
Determine coverage, liability, and reserves
Accurately report on each settlement
Negotiate settlements with individuals, attorneys, and other insurance carriers
Prepare and maintain well-written files
Keep teams up-to-date on current claims
Help customers through challenging claim situations

Requirements

What you’ll need

Commitment to customer service excellence
Positive, effective, and diplomatic oral and written communication skills
Highly effective time management skills
Strong attention to detail, accuracy, fairness, and impeccable organization
Passion for helping others
Some customer service work experience preferred
Ability to complete training and perform successfully before working from home up to 2 days per week

Benefits

Comp & perks

Great work environment
Work/life balance
Flexible work arrangements
Competitive, industry-leading salaries and benefits packages
On-site gym and fitness classes
One-on-one personal training
On-site nurse
Nutritional counseling
Mental health resources
Full-service cafeterias
Free shuttle service to Quincy Adams T Station
Tuition assistance programs
Volunteer opportunities
Employee-led community efforts
Robust training, mentorship, and professional/personal development programs
Profit share bonus program
Exceptional benefit and wellness programs
Career development
Flexible schedules
Hybrid work arrangement
Work from home flexibility up to 2 days per week once fully trained and performing successfully