Commercial Lines Inside Sales/Account Manager

Arbella Insurance Group

Commercial insurance account manager driving new business and tailored coverage solutions for Massachusetts and Connecticut businesses. Supporting leads, quoting, binding, and a small existing book of business.

Posted 8/18/2026full-timeNorwood • Connecticut, Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $71,000 - $82,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Commercial Property & Casualty insurance, with a strong ability to analyze client needs and provide tailored insurance solutions. Proven track record in relationship-building, consultative sales, and managing multiple accounts effectively.

Highest-signal resume keywords

Commercial Property & Casualty Insurance ExperienceActive P&C LicenseCommercial Insurance QuotingRelationship-Building SkillsExperience with Applied EPIC

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Commercial Insurance CoveragesUnderwriting Information GatheringClient-Focused Proposal DevelopmentRisk Exposure AnalysisAccount Documentation Management

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationOrganization SkillsTime-Management AbilitiesFollow-Up Skills

Tools & Technologies

Applied EPICAgency Management Systems

Certifications & Qualifications

CICCPCUCISRCRIS

Industry Keywords

Commercial InsuranceInsurance Needs AssessmentCross-Selling OpportunitiesMarket ConditionsSmall to Middle-Market Accounts

About the role

Key responsibilities & impact

Respond to qualified leads, build rapport, and develop trusted relationships throughout the sales process
Conduct discovery to understand each client’s business, risk exposures, insurance needs, and opportunities for additional coverage
Gather underwriting information, prepare submissions, and work with carrier markets and underwriters to secure competitive coverage and terms
Analyze quotes and develop client-focused proposals communicating coverage options, limits, deductibles, and value
Follow up with prospects, address questions and objections, and guide opportunities through quoting, closing, and binding
Achieve established sales and production goals while identifying cross-selling opportunities and maintaining complete, accurate documentation
Build and maintain relationships with carrier underwriters and marketing representatives
Stay current on commercial insurance products, coverage trends, underwriting appetite and market conditions
Collaborate with team members from initial lead through policy issuance and ongoing service
Respond to client questions and routine service requests
Assist with renewals and remarketing when appropriate
Review accounts for coverage gaps and additional opportunities
Maintain accurate and complete account documentation

Requirements

What you’ll need

Commercial Property & Casualty insurance experience
Active P&C license or ability to obtain one within an established timeframe
Experience with commercial insurance quoting, marketing and/or placement
Working knowledge of commercial insurance coverages, forms, limits and rating concepts
Ability to understand a customer’s business and identify potential risk exposures
Strong verbal and written communication skills
Excellent relationship-building and consultative sales skills
Strong follow-up, organization and time-management abilities
Ability to manage multiple leads and opportunities while maintaining attention to detail
2+ years of Commercial Lines insurance experience preferred, particularly with small to middle-market accounts
Previous experience in inside sales, account management, account executive or insurance sales preferred
Experience working directly with commercial insurance carriers and underwriters preferred
Experience with Applied EPIC or similar agency management systems preferred
Strong knowledge of small-business commercial insurance products and exposures preferred
Industry designations such as CIC, CPCU, CISR or CRIS are a plus
Work schedule of 37.5 hours per week

Benefits

Comp & perks

Hybrid work environment
Competitive salaries
Excellent benefits
Great training and development programs
Team-based incentive when department goals are exceeded
Profit share bonus program
Exceptional benefit and wellness programs
Career development
Flexible schedules