Claims Service Specialist I

Arbella Insurance Group

Claims Service Specialist investigating damage, coverage, liability, and reserves for Arbella, a New England insurance company. Negotiating settlements and maintaining accurate claim files in a hybrid Bridgewater role.

Posted 8/18/2026full-timeBridgewater • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $49,010 - $51,008 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service excellence and effective communication skills while managing claims processes. Capable of accurately assessing damage, negotiating settlements, and maintaining organized claim files.

Highest-signal resume keywords

Customer Service ExcellenceEffective Communication SkillsAttention To DetailTime Management SkillsClaims Investigation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims InvestigationDamage InspectionSettlement NegotiationDocumentation AccuracyCoverage Determination

Soft Skills

Positive CommunicationDiplomatic SkillsOrganizational SkillsPassion For Helping Others

Industry Keywords

Insurance ClaimsLiability AssessmentClaims ManagementCustomer Service Experience

About the role

Key responsibilities & impact

Talk directly with people who have recently experienced a loss
Inspect damage
Investigate documentation and record each detail accurately and fairly
Check claim case facts
Determine coverage, liability, and reserves
Accurately report on each settlement
Negotiate settlements with individuals, attorneys, and other insurance carriers
Prepare and maintain well-written claim files
Keep teams up-to-date on current claims

Requirements

What you’ll need

Commitment to customer service excellence
Positive, effective, and diplomatic oral and written communication skills
Highly effective time management skills
Strong attention to detail, accuracy, fairness, and impeccable organization
Passion for helping others
Some customer service work experience preferred
Customer service and communication skills; insurance training provided

Benefits

Comp & perks

Flexible work arrangements
Competitive, industry-leading salaries and benefits packages
On-site gym and fitness classes
One-on-one personal training
On-site nurse
Nutritional counseling
Mental health resources
Full-service cafeterias
Free shuttle service to Quincy Adams T Station
Tuition assistance programs
Volunteer opportunities and employee-led community efforts
Arbella Insurance Foundation
Robust training, mentorship, and professional/personal development programs
Profit share bonus program
Exceptional benefit and wellness programs
Career development
Flexible schedules
Work-life balance
Work from home flexibility up to 2 days per week once fully trained and performing successfully