Personal Lines Operations Associate

Arbella Insurance Group

Operations Associate responsible for timely and accurate processing of insurance policy transactions. Demonstrating stellar customer service and collaborating with various departments to support internal and external clients.

Posted 7/29/2026full-timeQuincy • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $41,470 - $43,826 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while effectively collaborating with internal departments and managing workloads. Proficient in processing insurance applications and maintaining attention to detail in a fast-paced environment.

Highest-signal resume keywords

Customer ServiceCollaborationOrganizational SkillsMS OfficeProblem Resolution

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Processing New BusinessRenewal PoliciesEndorsementsMulti-TaskingAttention to Detail

Soft Skills

AdaptabilityQuick LearnerCommunicationTeamworkIndependence

Industry Keywords

Insurance ApplicationsWorkload ManagementEscalationFast-Paced EnvironmentInternal Departments

About the role

Key responsibilities & impact

Demonstrate stellar customer service to both internal and external customers
Collaborate positively and effectively with team, department and business partners such as Underwriting, Product, Billing and Customer Service
Apprise Team Manager of assigned workload, issues, and escalated situations.
Ability to recognize and escalate problems to Team Manager or to problem resolution expert
Communicate with various internal departments to complete daily work, as required
Contact agents to obtain correct or missing information on insurance applications and answer agent questions within limits of authority
Able to shift priorities as needed
Demonstrate functional and technical skills required to complete assigned tasks which include processing new business and renewal policies as well as endorsements
Pursue work independently under general supervision
Manage assigned work efficiently to ensure timely completion

Requirements

What you’ll need

General working knowledge of MS Office
Flexible and adaptable when faced with change
Ability to multi-task
Strong organizational skills and attention to detail
Quick learner, able to navigate multiple systems and products
Works well individually as well as a team
Sound customer service, communication and collaboration skills.
Able to work in a fast paced environment with a strong attention to detail.

Benefits

Comp & perks

On-site gym and fitness classes and one-on-one personal training
On-site nurse, nutritional counseling, and mental health resources
Full-service cafeterias
Free shuttle service to Quincy Adams T Station
Tuition assistance programs
Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
Robust training, mentorship, and professional/personal development programs
Colleagues who genuinely care about each other