Claims Service Specialist I

Arbella Insurance Group

Claims Service Specialist facilitating customer claims inquiries and responses. Maximizing customer service while negotiating settlements and managing case activities for Arbella Insurance.

Posted 7/10/2026full-timeQuincy • Massachusetts • 🇺🇸 United StatesJunior💰 $49,010 - $51,008 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in claims management, including evaluating coverage, negotiating settlements, and maintaining accurate documentation. Proficient in customer service and communication, ensuring effective collaboration with all parties involved in the claims process.

Highest-signal resume keywords

Claims ManagementNegotiation SkillsCustomer ServiceOrganizational SkillsE-Subro Hub Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims EvaluationSettlement NegotiationDocumentation ManagementSubrogation PursuitArbitration Preparation

Soft Skills

Attention to DetailCommunication SkillsCollaboration Skills

Tools & Technologies

Automated Claims SystemE-Subro Hub

Industry Keywords

Insurance ClaimsCustomer ServiceLiability AssessmentRecovery Maximization

About the role

Key responsibilities & impact

Timely completion of all case activities, maximizing customer service and minimizing net loss payout.
Contacts all insureds, claimants and witnesses that may have information relating to the loss, either in person, by telephone or in writing.
Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system.
Evaluates case facts determining coverage, liability and reserves, and reports on settlement; maintains an effective reminder system.
Negotiates settlements with individuals, attorneys, and other insurance carriers within their granted settlement authority level.
Will keep management informed of activities and problems with in assigned area of responsibility.
Pursues subrogation and may arrange for salvage to obtain the maximum recovery.
Provides information to all interested parties, including the local agents, by answering routine questions regarding the status of the claim.
Maintain claim files and document claim file activities in accordance with established procedures.
Will successfully complete all required in-house training
Manage and track all claims referred to Subrogation counsel.
Daily navigation and management of E-Subro Hub
Prepare well written contentions for arbitration filings when liability and damages are in dispute.

Requirements

What you’ll need

1+ years of general office and/or retail and service industry experience
Strong organizational skills and attention to detail
Excellent customer service, communication and collaboration skills

Benefits

Comp & perks

Company nurse, nutritional counseling, and mental health resources
Tuition assistance programs
Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
Robust training, mentorship, and professional/personal development programs
Colleagues who genuinely care about each other