VIP Account Manager

ARB Interactive

VIP Account Manager providing exceptional support to VIP players for Modo Casino. Collaborating with teams to enhance player experience while managing a dedicated portfolio.

Posted 4/24/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage a dedicated portfolio of VIP players, building strong relationships.
Provide support via phone, email, and text, resolving any player concerns.
Support and drive ongoing promotions and initiatives, enhancing the overall player experience and improving retention.
Develop in-depth knowledge of products, services, and promotional offerings on the Modo.us platform.
Collaborate with internal teams to align VIP strategies with the company’s broader goals.

Requirements

What you’ll need

Bachelor’s Degree in a relevant field.
Experience in the online Social Casino or iGaming industry is highly preferred.
Minimum of 2 years in VIP Account Management, Business Development, or a similar role.
Proven ability to conduct outreach campaigns that drive engagement and growth
Expert in player engagement, retention, and loyalty-building strategies.
Strong knowledge of social casino trends and player behavior.
Excellent verbal and written communication skills.
Strong organizational and project management skills, with the ability to prioritize tasks and meet deadlines.

Benefits

Comp & perks

Health insurance
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

VIP Account ManagementBusiness DevelopmentOutreach CampaignsPlayer EngagementRetention StrategiesLoyalty-Building StrategiesKnowledge of Social Casino TrendsPlayer Behavior Analysis

Soft Skills

Relationship BuildingCommunication SkillsOrganizational SkillsProject ManagementTask Prioritization

Certifications

Bachelor’s Degree