Senior IT Manager

Aravo Solutions - Integrated Risk & Resilience

Senior Manager of IT at Aravo Solutions, Inc. leading a strategic IT function for a SaaS organization.

Posted 4/27/2026full-timeAustin • Texas • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

**Key Responsibilities:**
Define and execute Aravo’s IT roadmap aligned with company growth and operational needs
Lead and mentor a small, high-impact IT team (helpdesk, systems, IT ops)
Establish and track SLAs, KPIs, and user satisfaction metrics
Rollout tool standardization, ensuring we are continuously consolidating toolsets
Own IT budgeting, forecasting, and vendor management
Manage core internal systems, including license management
Ensure reliable onboarding/offboarding processes and lifecycle management
Maintain high availability and performance of internal systems
Support a hybrid/remote workforce across multiple locations with effective endpoint and access strategies
Partner with Security and Engineering to support customer-driven compliance requirements
Enforce identity, access control, and endpoint security policies
Onboard AI solutions and usage that adhere to proper security and data practices
Support audits, evidence collection, and vendor security reviews
Drive security awareness and best practices across employees
Own IT support function with a focus on responsiveness, quality and automation
Deliver a seamless employee experience across onboarding, support, and tooling
Continuously improve documentation, self-service, and internal processes
Manage SaaS application portfolio, licensing, and cost optimization
Track and manage IT assets and lifecycle (procurement → retirement)
Negotiate vendor contracts and manage third-party relationships

Requirements

What you’ll need

**Qualifications:**
8–12+ years of experience in IT, with 3–5+ years in a leadership role
Strong hands-on experience with modern IT stack, including AI tools
Automating user onboarding and offboarding with auditability and traceability
Experience supporting compliance frameworks such as Microsoft SSPA, SOC1, and SOC 2
Support FedRamp related activities and compliance
Proven ability to operate both strategically and hands-on
Strong project management and cross-functional collaboration skills
Experience in a SaaS or cloud-first company (80–500 employees ideal)
Experience scaling IT processes in a high-growth environment
**Preferred Qualifications/Skills/Soft Skills: (Optional)**
Familiarity with zero trust security principles
Exposure to customer-facing security or audit requirements
Hands-on leadership with a “roll up your sleeves” mindset
Self-starter with entrepreneurial attitude towards managing everything IT
Strong operational discipline and attention to detail
Ability to prioritize effectively in a lean environment
Clear communication with both technical and non-technical stakeholders
Customer-first mindset

Benefits

Comp & perks

**Benefits:**
100% Employer Paid Medical Insurance options for the Employee and Family
Paid Maternity and Paternity Leave
Life and AD&D Insurance
Long-Term Disability Insurance
401K with Company Matching
Equity Participation
4 Weeks of Vacation
Fully Stocked Kitchens
Company-Sponsored Charitable Day of Giving Events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT roadmapSLA managementKPI trackingvendor managementAI toolscompliance frameworksSaaS managementlifecycle managementautomationproject management

Soft Skills

leadershipmentoringcross-functional collaborationoperational disciplineattention to detailprioritizationclear communicationcustomer-first mindsetself-starterentrepreneurial attitude

Certifications

Microsoft SSPASOC1SOC2FedRamp compliance